Latoria Duncan

Supervisor: Kimberly Luther – (800) 791-7658; Contact: Yes Hours per week: 40

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Completed paperwork, entering prescription and insurance or billing information into patient profiles.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
• Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
• Completed data entry tasks with accuracy and efficiency.
• Input all patient data regarding claims and prior authorizations into system accurately.
• Reviewed appeals for prior authorization requests and communicated with payers to resolve issues.
• Researched denied claims and contacted insurance companies to resolve these issues.
• Resolved complex claims issues for expedited processing and resolution.

Supervisor: Dr. Rhodes-Pope – (910) 907-6000; Contact: Yes Hours per week: 40; Series: 0661; GS-6

• Performs administrative requirements for clinical pharmacists including: managing daily appointment schedules
• Manage referrals generated by provider to ensure appropriate assignment to clinical pharmacist as needed
• Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
• Communicated verification and authorization status updates for medication approval
• Schedule patient appointments with appropriate specialty pharmacist
• Manage, maintain, and manipulate template schedules to best fit the needs of clinical pharmacist and patients
• Assists in preparation of reports using Excel, Microsoft word processing, Access and graphics software.
• Maintains viable spreadsheets, organizes and audits pharmacist credentials and training.
• Accurately records and annotates pertinent information dispersed during monthly department meetings.
• Assists clinical pharmacist in data collection for Drug Use Evaluations, research projects, or required metrics as assigned.
• Assists in retrieval of medical records for review as necessary for task(s) assigned.
• Assist with hospital medication safety and medication reconciliation audits (ie: Leap Frog)

• Supervisor: Mrs. Jolynn Wortham - (910)643-2150; Contact: Yes Hours every other week: 40; GS-6
• Conduct and maintain weekly and monthly safety reports.
• Make recommendations for betterment of work environment including but not limited to process, setting, and atmospheric change.
• Conduct low risk area safety inspections, such as offices and pharmacies, at least annually using the Womack Army Medical Center Safety Checklist as a guide, giving particular attention to recurring and serious hazards, and to new or varied operations.
• Provide copy of deficiencies and corrective actions to Womack Safety Office.
• Assist in Joint Commission mock surveys to ensure safety and readiness standards are strictly followed and enforced.
• Coordinate with supervisors to provide technical assistance to eliminate or control unsafe behavior.
• Provide prompt assistance with accident investigation and reporting.
• Review for completeness and accuracy of reports and evaluate adequacy of corrective actions.
• Maintain safety records and analyze unit's accident experience to determine accident patterns so preventive efforts may be effectively directed.
• Identify and eliminate potential safety code deficits and address adequacy of fire exits, stairways, aisle spaces and sprinkler systems through annual inspections.
• Inspect worksites, practices and gear for compliance with established safety standards.

• Supervisor: Mrs. Jolynn Wortham - (910)643-2501; Contact: Yes; Full-time; Series: 0661; GS-6
• Reads individual prescriptions and determines kind, strength, and dosage of drug to be dispensed.
• Calculates, and converts to proper weights and measures, amount of solution and drugs to be used, taking into account concentration, overfill for slight losses during mixture, and number of doses contained in solution.
• Performs substantially all sterile solution operations in pharmacy which serves numerous units in hospital, including research labs.
• Operate call center with upmost efficiency
• Train onboarding technicians to standard.
• Receives and reviews pharmacy prescription denial reports daily via electronic on-line billing system.
• Works with various Pharmacy Benefits managers help desks to fix rejects within specified time frames.
• This includes telephone calls and working with patient business office personnel along with registration to help rectify denial and ensure maximum reimbursement to facility.

Supervisor: Mark Wienecke - (410)278-1939; Contact: Yes; Hours per week: 40; Series: 0661; GS-6

• Receive and review prescriptions for full range of pharmaceuticals to include controlled drugs on formulary.
• Determine type of substance, strength, dosage, and quantity to be dispensed in accordance with accepted practice and pharmacy standard operating procedures (SOPs).
• Enter prescriptions into outpatient computer system, and reviewing profile for allergies, drug/drug or drug/ food interactions, and duplicate orders.
• Responsible for identifying suppliers, researching goods and services, processing purchase orders, and verifying delivered items
• Verifies purchase requisitions by comparing items requested to master list; clarifying unclear items; recommending alternatives.
• Forwards available inventory items by verifying stock; scheduling delivery.
• Prepares purchase orders by verifying specifications and price; obtaining recommendations from suppliers for substitute items; obtaining approval from requisitioning department.
• Obtains purchased items by forwarding orders to suppliers; monitoring and expediting orders.
• Verifies receipt of items by comparing items received to items ordered; resolves shipments in error with suppliers.
• Keeps information accessible by sorting and filing documents.
• Provides purchasing planning and control information by collecting, analyzing, and summarizing data and trends.
• Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.

• Supervisor: Atswei Adjei-Amegash - (410)404-9360; Contact: Yes; Hours per week: 20
• Instruct courses such as Pharmacy Calculations, Drug Classification, IV drug preparation to prepare student to take pharmacy technician national certification.
• Teach and assist students to gain understanding as to how to evaluate physician orders for duplications and provide them with strong knowledge of medication doses, strength, concentration and drug formulary status.
• Illustrate to students the process involved in preparing medication, packaging, compounding and labeling of pharmaceutical products.
• Demonstrate to students how to select proper medications, count or measure proper quantities, place drugs in appropriate container(s), affixed required appropriate labels and record required dispensing information on prescriptions.
• Distributed course syllabus and communicated course standards and learning objectives to students.
• Evaluated students' competencies through written assignments and examinations.
• Delivered individualized instruction on observation, assessment, decision-making and patient health teaching.
• Updated instructional materials, ordered equipment and supplies and utilized various learning modalities to enhance instruction.
• Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.

• Supervisor: CPT Wikjdra - (301)677-8302; Contact: Yes; Hours per week: 40; Series: 0661; GS-6
• Performed variety of technical support functions in full service clinical pharmacy.
• Utilized basic knowledge of pharmaceutical nomenclature (to include generic, chemical and trade names of drugs), metric and apothecary systems of weight and measure, physical and chemical properties, usage, doses and toxicities of drugs commonly dispensed, operation and maintenance of various types of pharmaceutical apparatus and equipment and special practices and techniques involved in handling of various pharmaceuticals.
• Maintains files and records, shelves and organizes drug stocks, maintains equipment, and performs section equipment cleanup activities in all sections where assigned.
• Interacts with members of professional staff to resolve drug related questions, performs inventory management functions.
• Performs infection control function, equipment maintenance, and quality assurance functions.
• Processed hundreds of prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
• Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
• Liaised with other pharmacies to eliminate issues related to product expiration.
• Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
• Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.

• Supervisor: CPT Russell - (202)782-4709; Contact: Yes, Hours per week: 40; Series:0661; GS-6
• Answers routine inquiries from doctors, nurses, and other staff members on such matters as classification of drugs in stock, new drugs on order, and dosage forms of drugs available in pharmacy.
• Referred any questions concerning drug reactions, requests for the order of a new drug, etc., to Chief of Pharmacy Services.
• Received requests for new or refill prescription and verifies patients' eligibility for services.
• Reviewed prescriptions to insure all necessary patient information is completed.
• Insured refill prescriptions were within allowable refill limit.
• Reviewed prescriptions to determine drug strength, quantity and direction for use prescribed and verified that prescription has been written by authorized prescriber.
• Determined drug availability.
• If prescription is a non-stocked or out-of-stock drug, referred prescription to Chief of Pharmacy Services for resolution, either with patient or prescriber.
• Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
• Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
• Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.

• Supervisor: Annette Quinones - (410)642-2244 ext.273; Contact: Yes Hours per week: 40
• Wrote inspection reports or instructions with sampling plans and item performance history.
• Participated in evaluating drug repackaging and drafts written recommendations of technical evaluation and economic analysis.
• Participated in reviewing and developing quality assurance provisions based upon the analysis of item description, statement of work and other technical data.
• Analyzed repackaging process of pharmaceuticals, finding areas where errors prevail, minutely observing every activity and drugs being packed for visible defects
• Tested drug's packaging by various methods in order to check their standardization, noting down observations gathered from quality control process
• Accepted or rejects lots of drugs on basis of samples drawn, contributing in implementing quality control programs
• Prepared training manuals and quality guidelines for production and quality control of pharmaceuticals.
• Provided regular updates to team leadership on quality metrics, communicating consistency problems or production deficiencies with quality and production leadership.
• Performed standard inspection of first article, first pallet and random sampling inspection to customer standards.
• Inspected, verified and documented quantifiable characteristics of finished goods, comparing against customer specifications and company quality standards to achieve acceptable product.
• Collaborated with management to provide training on improved processes and assist with creation and maintenance of quality training.
• Served as information systems liaison with vendors, information services and end-users, making recommendations for optimization of systems and safeguarding overall data integrity.