Valerie Martin
Louisville,KY
Summary
Dedicated and customer-focused professional with experience in hospitality, guest services, and factory environments. Proven ability to manage front desk operations, handle guest inquiries, and deliver exceptional service in fast-paced settings. Skilled in multitasking, problem-solving, and maintaining a positive and professional demeanor under pressure. Currently pursuing a college degree, committed to further developing my skills in customer service, communication, and business operations. Eager to leverage diverse experience and educational background to contribute to a dynamic work environment
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Residence Inn Louisville Airport by Marriott
09.2023 - Current
- Increased guest retention by maintaining a welcoming and organized reception area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Cutter Operator
Derby Solutions
02.2023 - 08.2023
- Upheld company standards for quality and output by consistently meeting or exceeding production targets while maintaining a strong focus on safety.
- Demonstrated flexibility in handling various materials such as paper, plastic, metal sheets, or fabric according to project requirements.
- Maximized machine uptime by performing routine maintenance checks on cutter equipment consistently.
- Collaborated with team members to optimize cutting processes and improve overall operational performance.
- Increased workflow productivity by prioritizing tasks and organizing workspace for optimal efficiency.
Guest Service Representative
Thorntons
01.2022 - 02.2023
- Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.
- Assisted in emergency situations as required while adhering strictly to safety protocols.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Crew Member
Panda Express
01.2019 - 12.2020
- Prepared products following restaurant, health, and safety standards and procedures.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Collaborated with team members to complete orders.
- Worked front counter, drive-thru and other areas.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
Associate of Arts - Medical Laboratory Science
Jefferson Community And Technical College
Louisville, KY03-2028
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Problem-solving skills
- Office organization
- Hospitality services
- Proficient in POS, Excel, word ,and power point
- Staff management
- Multitasking and organization
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Trained and mentored employees.
Timeline
Front Desk Receptionist
Residence Inn Louisville Airport by Marriott
09.2023 - Current
Cutter Operator
Derby Solutions
02.2023 - 08.2023
Guest Service Representative
Thorntons
01.2022 - 02.2023
Crew Member
Panda Express
01.2019 - 12.2020
Associate of Arts - Medical Laboratory Science
Jefferson Community And Technical College
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