Summary
Overview
Work History
Education
Skills
Timeline
Generic

Valerie Mask

Las Vegas

Summary

Dynamic customer service professional with extensive experience at Yes! Air Conditioning & Plumbing, excelling in conflict resolution and effective communication. Proven track record of enhancing customer satisfaction through proactive problem-solving and product knowledge. Adaptable and committed to fostering positive customer relationships while streamlining service processes.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Yes! Air Conditioning & Plumbing
Las Vegas
06.2019 - Current
  • Resolved customer complaints through effective communication and problem-solving techniques.
  • Educated customers on maintenance plans to enhance service experience and satisfaction.
  • Collaborated with team members to improve service processes and customer engagement strategies.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Customer Service/Cashier

Walmart
Henderson
01.2014 - 06.2019
  • Assisted customers with product inquiries and store navigation.
  • Maintained cleanliness and organization of checkout areas.
  • Scanned items quickly to minimize wait times for customers.
  • Resolved customer complaints with empathy and professionalism.
  • Greeted customers and provided friendly customer service.
  • Operated cash registers to process payments for goods and services.

Customer Service/Cashier

McDonald's Restaurant
Henderson
01.2013 - 01.2014
  • Processed customer transactions efficiently at checkout stations.
  • Handled cash, credit, and mobile payments accurately.
  • Greeted customers and provided friendly customer service.
  • Resolved customer complaints in a professional manner.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.

Education

Devry Institute
Chicago, IL

Skills

  • Customer service
  • Conflict resolution
  • Product knowledge
  • Data entry
  • Sales support
  • Customer relationship management
  • Effective communication
  • Active listening
  • Adaptable mindset
  • In-store support

Timeline

Customer Service Representative

Yes! Air Conditioning & Plumbing
06.2019 - Current

Customer Service/Cashier

Walmart
01.2014 - 06.2019

Customer Service/Cashier

McDonald's Restaurant
01.2013 - 01.2014

Devry Institute

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