Valerie Mata

Schedule work orders, and service calls for all technicians.

Prepare proposals and bids for all upcoming jobs, and covert those proposals to invoices. I create customer folders, data entry, customer service over phone, email, collect payments, make deposits, and assist supervisor with any other needs.

• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Trained new Customer Service Representatives on company policies, procedures, and best practices.
• Collected payments, sale calls, scheduled techs to all deliveries or service calls.