Valerie McArthur
Whittier,CA
Summary
Results-driven management professional with extensive experience in retail operations, team leadership, customer service, and office administration. Proven ability to lead high-performing teams, optimize daily operations, and deliver exceptional customer experiences while supporting organizational growth and success.
Overview
16
16
years of professional experience
Work History
Third-Party Propositional Player
Knighted Ventures LLC.
04.2019 - Current
- Delivered exceptional customer service while serving as a neutral third-party proposition player, ensuring fairness, accuracy, and compliance with gaming regulations.
- Applied active listening and strong communication skills to provide a positive experience for guests and colleagues.
- Maintained strict adherence to company policies and gaming procedures while resolving customer inquiries professionally.
- Fostered a welcoming, professional environment focused on integrity, teamwork, and customer satisfaction.
Store manager
New York and Company
02.2017 - 01.2019
- Directed daily store operations, sales performance, and visual merchandising to meet business goals.
- Managed sales reporting, inventory, seasonal floor plans, payroll, and employee scheduling.
- Built strong customer relationships and partnered with regional management and Loss Prevention to ensure operational excellence.
- Led, coached, and developed shift leaders and associates through training, mentoring, and performance management.
- Conducted recruiting, interviews, hiring, onboarding, and staff development.
- Delegated responsibilities based on team strengths while overseeing administrative and clerical operations.
Assistant manager
Rite Aid Pharmacy
12.2014 - 01.2017
- Managed daily store operations, staffing, payroll, and scheduling for a team of 30+ associates.
- Oversaw vendor invoicing, credits, and administrative operations to ensure efficiency and accuracy.
- Served as Interim Store Manager, collaborating with district leadership and Human Resources to maintain operational excellence.
- Led, coached, and supported staff while driving customer service, team performance, and compliance with company policies.
Sales associate, cashier, shift supervisor
JS Footwear
02.2010 - 12.2014
- Delivered excellent customer service while managing sales, cashiering, merchandising, and daily store operations.
- Supervised shifts, trained new employees, and supported hiring, onboarding, and staff scheduling.
- Processed domestic and international orders while maintaining accurate sales, inventory, and operational records.
- Provided administrative, reception, and office support to improve workflow and operational efficiency.
Education
Associate of Arts - Business Administration
Santa Monica College
Santa Monica, CA03-2010
Skills
- Office administration, retail operations, and team leadership
- Payroll processing, scheduling, and workforce management
- Customer service, conflict resolution, and complaint de-escalation
- Strong communication, active listening, and relationship building
Timeline
Third-Party Propositional Player
Knighted Ventures LLC.
04.2019 - Current
Store manager
New York and Company
02.2017 - 01.2019
Assistant manager
Rite Aid Pharmacy
12.2014 - 01.2017
Sales associate, cashier, shift supervisor
JS Footwear
02.2010 - 12.2014
Associate of Arts - Business Administration
Santa Monica College