Valerie Meraz-Villeda
Lauderhill,FL
Summary
Proactive and skilled server committed to delivering exceptional service. Experienced in managing high-volume dining while training new team members, ensuring seamless operations and elevating the dining experience through strong menu knowledge and thoughtful upselling.
Overview
4
4
years of professional experience
Work History
Server
Red Lobster
Coral Springs, Florida
11.2023 - 06.2025
- Delivered friendly, efficient service to guests in fast-paced environment, enhancing customer satisfaction.
- Processed orders accurately and ensured timely delivery to tables.
- Trained new servers on company policies, procedures, and customer service techniques.
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions, and recommended specials to increase profits.
Restaurant Hostess
Blue Moon Fish Company
Fort Lauderdale, Florida
11.2021 - 01.2023
- Managed reservations, waitlists, and special requests for large parties.
- Coordinated reservations and seating arrangements to optimize guest flow.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Partnered with servers to facilitate seamless service delivery.
- Handled phone inquiries to schedule and confirm reservations, record takeout orders, and address service questions promptly.
Education
GED -
Dove Academy
Tallahassee, FL07-2021
Skills
- Guest engagement
- Exceptional customer service
- Upselling techniques
- Wine pairings
- POS operation
- High volume dining
- Service prioritization
- team collaboration
- conflict resolution
- Strong work ethic
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Server
Red Lobster
11.2023 - 06.2025
Restaurant Hostess
Blue Moon Fish Company
11.2021 - 01.2023
GED -
Dove Academy