Valerie Montgomery
Brenham
Summary
Attentive supervisor with over 20 years of experience guiding top-quality talent. Qualified in managing staff by continually assessing sales performance, maintaining accountability and overseeing inventory management. Consistently foster superior customer service standards by coaching team members to effectively address customer concerns and communicate with tact and diplomacy.
Overview
26
26
years of professional experience
Work History
Department Manager
Wal-Mart Stores Inc.
Hempstead
07.2015 - Current
- Oversaw efficient receiving and inventory management to keep stock within optimal levels
- Enforced safety rules and other policies to protect employees and minimize company liability
- Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines
Team Leader
Walmart
Brenham
07.2015 - Current
- Led team in daily operations and ensured efficient workflow.
- Trained new employees on store policies and procedures.
- Coordinated staff schedules to meet operational needs.
Assistant Manager
Walmart
Hempstead
08.2008 - 08.2014
- Produced monthly sales and performance reports, supporting operational planning and strategic decision making
- Planned and prepared workflow schedules, delegating tasks for over-member 100 associates
- Developed and implemented performance improvement programs, resulting in 60% increase in efficiency
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel
Personal Manager
Walmart
Hempstead
03.1999 - 08.2012
- Executed HR department clerical duties such as filing, sorting and delivering mail and bookkeeping
- Reviewed all candidate documentation, including identification, references and background checks in alignment with hiring protocol
- Updated new employee packages, training materials, benefits and announcements
- Worked with HR management to devise and update policies based on changing industry and social trends
Education
GED -
Reagan High School
Houston, TXSkills
- Sales monitoring
- Product and service knowledge
- Product branding
- Orientating and training
- Retail Operations Management
- Staff training and development
- Inventory control
- Inventory management
- Merchandising
- Staff development
- Customer relations
- Retail Space Planning
- Customer rapport
- Project management abilities
Timeline
Department Manager
Wal-Mart Stores Inc.
07.2015 - Current
Team Leader
Walmart
07.2015 - Current
Assistant Manager
Walmart
08.2008 - 08.2014
Personal Manager
Walmart
03.1999 - 08.2012
GED -
Reagan High School