Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Ericka Castleberry

Fort Worth,TX

Summary

Dynamic professional with a proven track record at Kroger excelling in customer service and inventory management. Skilled in team leadership and coaching, I successfully established performance goals that enhanced employee productivity and drove repeat business. Committed to optimizing operations and delivering exceptional results in fast-paced environments.

Overview

17
17
years of professional experience

Work History

Bakery Department Manager

Kroger
05.2008 - Current
  • Managed all baking operations professionally and handled all problems confidently.
  • Guaranteed all baked goods were cooked according to customers tastes and needs.
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
  • Maintained and controlled inventory of baked goods.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
  • Monitored inventory levels and identified opportunities for cost savings.
  • Developed cost-effective strategies to drive bakery sales and optimize profits.
  • Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
  • Established performance goals and empowered bakers to exceed targets.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.

Customer Care Representative

Jesma Marketing
05.2020 - 03.2024
  • Working with an automated dialer system to generate outbound calls to introduce Texas for The Energy Conservation Program and setting appointments with homeowners in different areas of Texas.
  • Asking all homeowners questions to make sure that their home does qualify for the program and then setting their appointment.
  • Logged call information and solutions provided into internal database.

Education

High School Diploma -

Dunbar High School
Fort Worth, TX

Skills

  • Recruiting and interviewing
  • Budget assistance
  • Sales monitoring
  • Inventory management
  • Employee scheduling
  • Money handling
  • Reporting and documenting
  • Team leadership
  • Customer service
  • Task delegation
  • Coaching and mentoring
  • Policy enforcement

Personal Information

Timeline

Customer Care Representative

Jesma Marketing
05.2020 - 03.2024

Bakery Department Manager

Kroger
05.2008 - Current

High School Diploma -

Dunbar High School
Ericka Castleberry