Valerie Ochiedike
San Marcos
Summary
Experienced customer service professional with strong multitasking and prioritization skills in fast-paced environments. Works well with teams to meet both individual and organizational goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Edfinancial Services
El Paso
05.2025 - Current
- Assisted students and parents with financial aid inquiries, providing clear and accurate information on loans, grants, and FAFSA requirements
- Handled high-volume phone calls and walk-in traffic while maintaining a professional and helpful demeanor
- Maintained confidentiality while managing sensitive financial and personal information
Front of House Team Member
Chick-fil-A
El Paso
08.2024 - 04.2025
- Provided excellent customer service and managed transactions efficiently.
- Maintained a clean and organized work environment.
- Assisted with inventory management and restocking supplies.
- Supported team during high-volume periods, ensuring smooth operations.
- Trained new employees on procedures and customer service.
Cashier/Crew Team Member
Firehouse Subs
El Paso
12.2022 - 08.2024
- Greeted customers and took orders, provided menu options and answered questions about the food.
- Balanced daily transactions on a computerized point-of-sale system.
- Processed payments with cash register and credit card machines.
- Stocked shelves with merchandise when needed.
- Assisted in closing procedures such as counting money, restocking supplies, cleaning equipment and organizing storeroom inventory.
Food Drive Volunteer
El Paso Fighting Hunger Food Bank
El Paso
08.2020 - 08.2024
- Accurately registered and logged individuals for service access
- Sorted donated items into categories for easy distribution.
- Maintained positive attitude during interactions with volunteers, donors, and staff members at each event.
- Trained new volunteers on safety procedures and operational best practices.
Education
Bachelor of Science - Radiation Therapy
Texas State University
San Marcos, TX05-2027
High School Diploma -
Americas High School
El Paso, Texas06.2024
Associate of Arts -
El Paso Community College
El Paso, Texas12.2023
Skills
- Customer Service
- Teamwork and Collaborations
- Time Management
- Problem Solving
- Call center experience
- Microsoft office expertise
Certification
Entrepreneurship and Small Business, Certiport, 2024
Timeline
Customer Service Representative
Edfinancial Services
05.2025 - Current
Front of House Team Member
Chick-fil-A
08.2024 - 04.2025
Cashier/Crew Team Member
Firehouse Subs
12.2022 - 08.2024
Food Drive Volunteer
El Paso Fighting Hunger Food Bank
08.2020 - 08.2024
Bachelor of Science - Radiation Therapy
Texas State University
High School Diploma -
Americas High School
Associate of Arts -
El Paso Community College
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