Valerie Ortiz
Tampa
Summary
Dynamic hospitality leader with a proven track record at Chick-fil-A, enhancing guest satisfaction through innovative programs and operational efficiency. Skilled in staff training and development, I successfully led a 15-member team while ensuring health and safety compliance, consistently achieving high cleanliness scores and effectively resolving guest complaints.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Director of Hospitality
Chick-fil-a
01.2023 - Current
- Streamlined operations for increased efficiency and improved guest experience.
- Enhanced guest satisfaction by implementing innovative hospitality programs and services.
- Consistently achieved high scores in location cleanliness metrics.
- Oversaw the activities of a 15-member team, aligning labor with operational requirements.
- Managed monetary transactions and resolved discrepancies.
Education
Howard W. Blake High School
Tampa, FL05.2020
Skills
- Operational efficiency
- Staff training and development
- Health and safety compliance
- Recruitment and hiring
- Employee engagement
- Guest services
- Guest communication
- Hospitality and service industry background
- Guest complaint resolution
Certification
ServSafe Food Manager Certification
Timeline
Director of Hospitality
Chick-fil-a
01.2023 - Current
Howard W. Blake High School
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