Valerie Ortiz
Belleville,New Jersey
Summary
Sales associate with strong customer service and communication skills. Demonstrated success in resolving issues and improving client satisfaction through tailored interactions. Highly organized and motivated, with effective time management and organizational abilities. Open to entry-level roles to further develop skills while supporting company objectives.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Sales Associate
IMX Pilates And Fitness
East Hanover, New Jersey
05.2025 - Current
- Assisted customers with product selection and fitness inquiries to enhance satisfaction.
- Maintained cleanliness and organization of studio environment for optimal productivity.
- Engaged clients through friendly communication, delivering personalized service and support.
- Processed transactions accurately using point-of-sale system, ensuring efficient operations.
- Handled customer complaints professionally, resolving issues swiftly and effectively.
- Answered incoming calls to provide detailed information about store offerings and services.
- Built relationships with peers and management to strengthen team collaboration.
- Completed recovery tasks daily to ensure neatness and maintain workspace efficiency.
Front Desk Assistant
Rutgers, The State University of New Jersey
New Brunswick, New Jersey
10.2024 - Current
- Efficiently managed incoming phone calls, addressing inquiries and transferring to appropriate personnel.
- Greeted visitors, providing assistance and directing them to relevant departments.
- Maintained an organized reception area to create a welcoming atmosphere.
Education
Bachelor of Arts - Psychology
Rutgers University
New Brunswick, New Jersey, NJ05-2028
High School Diploma -
County Prep High School
Jersey City, NJ06-2024
Skills
- Customer service excellence
- Effective communication
- Problem-solving
- Team collaboration
- Organizational proficiency
- Data entry accuracy
- Time management
- Reception oversight
- Cultural adaptability
- Store operations
- Client engagement
- Spanish fluency
- Patient care and empathy
Languages
Spanish
Native/ Bilingual
Certification
CPR & AED Certified
Timeline
Sales Associate
IMX Pilates And Fitness
05.2025 - Current
Front Desk Assistant
Rutgers, The State University of New Jersey
10.2024 - Current
Bachelor of Arts - Psychology
Rutgers University
High School Diploma -
County Prep High School