Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Valerie Pena

El Paso,TX

Summary

Dedicated professional with experience at El Paso Leadership Academy, excelling in cleaning and sanitizing to ensure a safe environment. Known for responsible and dependable service, I effectively managed customer interactions at K-Mart, enhancing satisfaction and loyalty. Proven ability to work independently while maintaining high standards of cleanliness and customer service.

Overview

7
7
years of professional experience

Work History

Custodian

El Paso Leadership Academy
10.2024 - Current
  • Maintained cleanliness and sanitation across all school facilities to ensure a healthy environment.
  • Performed routine inspections of buildings to identify maintenance needs and safety hazards.
  • Operated cleaning equipment, including floor scrubbers and vacuums, to enhance operational efficiency.
  • Assisted in setup and breakdown for school events, ensuring smooth operations and organization.
  • Responded promptly to emergencies, addressing spills or hazards to maintain student safety.
  • Collaborated with staff to develop cleaning schedules that aligned with school activities and priorities.
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Kept building spaces premises clean inside and outside.
  • Maintained a well-organized supply closet for easy access to necessary tools.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.
  • Moved furniture for cleaning and set up for special events.
  • Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Followed safety protocols and safe use of protective gear to prevent injury to self and others.
  • Collaborated with other custodial staff to complete larger projects efficiently and effectively.
  • Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.
  • Ensured a healthy learning environment with thorough daily cleaning of classrooms, restrooms, and common areas.
  • Checked in and stocked inventory throughout facility.
  • Reported damages and hazardous conditions to management for further action.
  • Supported event setup and tear-down, contributing to successful school functions.
  • Cleaned equipment and machinery to maintain in optimum working condition.
  • Assisted in inventory management to ensure adequate supplies were always available for custodial needs.
  • Contributed to positive first impressions with meticulous upkeep of entrance areas and walkways.
  • Reported vandalism or other damage to property to supervisor.
  • Ensured hygienic environment by adhering to sanitation protocols in restrooms and kitchen areas.
  • Bolstered security measures, regularly checking doors and windows for proper closure after hours.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.

Sales Associate

K-Mart Store
06.2018 - 10.2018
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Operated cash register efficiently, processing transactions accurately and promptly.
  • Stocked shelves and organized displays to maintain store presentation standards.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.

Education

Medical Assistant - Medical Assistant

Southwest
El Paso, TX
07-2010

Skills

  • Cleaning and sanitizing
  • Work independently
  • Responsible and dependable
  • Customer service

Languages

Spanish
Native or Bilingual

Timeline

Custodian

El Paso Leadership Academy
10.2024 - Current

Sales Associate

K-Mart Store
06.2018 - 10.2018

Medical Assistant - Medical Assistant

Southwest
Valerie Pena