Valerie Polak
Customer Service Professional
Schenectady,NY
Summary
As a Professional Customer Service Representative, my goal is to always provide world-class customer service to all clients I encounter, by using empathy, sympathy, and active listening skills. I am a very hardworking and ethical person, who believes in always doing the right thing. I love working both with a team or alone, to help achieve and exceed company goals. Punctuality and following rules are particularly important and help to keep harmony.
Overview
20
20
years of professional experience
2
2
years of post-secondary education
Work History
DMV File Clerk
Department Of Motor Vehicles
Albany, NY
03.2022 - Current
- Filing confidential DMV documents while working in DMV Partnering
- Transferring confidential DMV documents from Partnering Department to file in boxes in another department
Customer Service Representative Specialist
LTJ INC
Duanesburg, NY
06.2020 - Current
- Customer service
- High volume incoming and outgoing phone calls
- Resolving complex issues with customer accounts
- Assisting customers with website orders
- Administration duties
Patient Service Representative
Capital Region Orthopaedics
Albany, NY
02.2021 - 06.2021
- High phone volume inbound/outbound
- Scheduled, canceled, and verified patient appointments
- Assisted patients with insurance information with company online portal
- Assisted companies and other medical facilities with worker comp claims
- Transferred calls to appropriate departments
DMV Help Desk Representative
VerifiNY
Clifton Park, NY
10.2018 - 03.2020
- High volume incoming phone calls
- Provided extraordinary service and resolving all NY State car dealerships with DMV issues
- Achieved metric goals
- Resolved customer issues quickly and efficiently
- Worked with the product team to get the correct information to provide to clients
- Worked remotely from home in a professional, quiet, office setting
- Recognized for providing outstanding customer service
Hiring Specialist
HQ Recruit
Out of Business, NY
08.2015 - 09.2018
- Achieved and exceeded call quotas with preliminary interviews, all over the country
- Successfully assisted coworkers to achieve goals by providing assistance with coaching
- Learned how to navigate various programs at once
- Presented with an award for successfully profiling candidates with a high success rate of 10% higher than the rest of the team
Lead Generator/Cashier/Flooring Specialist Special
Home Depot
Atlanta, GA
02.2012 - 07.2015
- Resolved customer service complaints in a proficiently and timely
- Promoted to Lead Generator
- Received employee of the month awards for providing outstanding customer service
- Received awards for assisting with enhancing safety procedures
- Received awards for opening consumer and business credit cards to help the team reach metric goals
- Met deadlines
CSR/ Sales/Data Base Specialist/Buyer/Manager
Blake Brothers INT
Amherst, NH
01.2003 - 02.2012
- High volume incoming and outgoing calls
- Gathered and verified all required customer information for tracking purposes
- Accurately documented, researched and resolved customer service issues
- Oversaw company customer data base to maintain the most updated information
- Increased sales by 15% for private company shows
- Company buyer
- Received awards and bonuses for providing outstanding customer service and exceeding sales goals
Education
Associates - Business Administration And Management
Bryant And Stratton College
Getzville, NY 09.1999 - 05.2001
Skills
Communicationundefined
Timeline
DMV File Clerk
Department Of Motor Vehicles
03.2022 - Current
Patient Service Representative
Capital Region Orthopaedics
02.2021 - 06.2021
Customer Service Representative Specialist
LTJ INC
06.2020 - Current
DMV Help Desk Representative
VerifiNY
10.2018 - 03.2020
Hiring Specialist
HQ Recruit
08.2015 - 09.2018
Lead Generator/Cashier/Flooring Specialist Special
Home Depot
02.2012 - 07.2015
CSR/ Sales/Data Base Specialist/Buyer/Manager
Blake Brothers INT
01.2003 - 02.2012
Associates - Business Administration And Management
Bryant And Stratton College
09.1999 - 05.2001
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