Valerie Quiles Angleró
Summary
Detail-oriented professional with experience in administrative support and office coordination. Proven ability to manage complex schedules and maintain meticulous records, ensuring seamless daily operations. Recognized for strong communication skills and a proactive approach to problem-solving, thriving in fast-paced office environments.
Overview
20
20
years of professional experience
Work History
Office Assistant
America First Air Conditioning & Heating
04.2024 - Current
- Provide top-notch customer service with a welcoming and supportive attitude, managed multiple phone lines, and engaged in more than 45 calls daily with clients, vendors, and staff. Dispatch service calls to technicians, schedule appointments, oversee billing and collections, accept payments from customers, write proposals, manage filing, and secure permits for new construction projects. Train new employees on customer service excellence and company policies.
Porter
TWQ LLC
08.2022 - 11.2024
- Responsible for the maintenance and creating a pleasant atmosphere by maintaining the cleanliness and order of the grounds, building exteriors, and parking lot across six Publix supermarket plazas.
Remote Customer Service Representative
ResultsCX
10.2021 - 12.2021
- Provided excellent customer service with a helpful and friendly attitude, answered inbound calls, assisted members in placing their OTC orders.
Office Assistant
America First Air Conditioning and Heating
10.2017 - 03.2020
- Provide top-notch customer service with a welcoming and supportive attitude, managed multiple phone lines, and engaged in more than 45 calls daily with clients, vendors, and staff. Dispatch service calls to technicians, schedule appointments, oversee billing and collections, accept payments from customers, write proposals, manage filing, and secure permits for new construction projects. Train new employees on customer service excellence and company policies.
Insurance Customer Service Representative
LOI Insurance
09.2013 - 10.2015
- Provided exceptional customer service with a friendly and helpful demeanor, managed multiple phone lines, and facilitated over 40 calls each day with clients and staff, scheduled appointments, made modifications to customer policies, prepared, posted, verified, and recorded payments and transactions related to accounts receivable, executed cash deposits, and reconciled daily transactions.
Cashier
Walmart
09.2007 - 02.2012
- Successfully processed customer check-outs with precision, including cash, checks, and credit cards; exchanged items for customers; handled incoming calls; ran credit applications, provided top-notch customer service with a friendly and supportive approach.
Secretary, Assistant Manager
Calzados HQ
06.2005 - 04.2007
- Educated new staff on customer service standards and company policies, oversaw payroll, facilitated order processing, received and replenished new merchandise, answered phone inquiries, conducted cash deposits, balanced daily transactions, and maintained a clean, organized, and professional work environment and waiting area.
Education
High school or equivalent - Secretarial
Jose De Diego
Mayagüez, PR01.2007
Skills
- Administrative Experience
- Office Management
- Clerical
- Customer Service
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
- QuickBooks
- Payroll
- Billing
- Filing
- Phone Etiquette
- Organizational Skills
- Training
- Data Entry
- Accounts Receivable
- Accounts Payable
- Computer Literacy
- Time management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Office Assistant
America First Air Conditioning & Heating
04.2024 - Current
Porter
TWQ LLC
08.2022 - 11.2024
Remote Customer Service Representative
ResultsCX
10.2021 - 12.2021
Office Assistant
America First Air Conditioning and Heating
10.2017 - 03.2020
Insurance Customer Service Representative
LOI Insurance
09.2013 - 10.2015
Cashier
Walmart
09.2007 - 02.2012
Secretary, Assistant Manager
Calzados HQ
06.2005 - 04.2007
High school or equivalent - Secretarial
Jose De Diego
Similar Profiles
Brandon BeuvingBrandon Beuving
HVAC Technician at Air Tech Heating & Air Conditioning Service CoHVAC Technician at Air Tech Heating & Air Conditioning Service Co
Amy BrayerAmy Brayer
Customer Service Representative at Air Specialty Heating & Air ConditioningCustomer Service Representative at Air Specialty Heating & Air Conditioning
Mariangel DuqueMariangel Duque
NA at Del-Air Heating & Air Conditioning ServiceNA at Del-Air Heating & Air Conditioning Service
Jesse Afraid of HawkJesse Afraid of Hawk
Office Assistant at CRST Elderly Support ProgramOffice Assistant at CRST Elderly Support Program
Kelechi Maxwell-OpeteKelechi Maxwell-Opete
Office Assistant at Omega Business ServicesOffice Assistant at Omega Business Services