Valerie Rendon
San Antonio,TX.
Summary
Goal-driven professional with more than ten years of world-class customer service and building customer relationships. Proactive and detail-oriented individual delivering a record of increasing revenues, strengthening company brand, improving customer base, and ensuring smooth transactions.
Overview
17
17
years of professional experience
Work History
Insurance Professional I
USAA
San Antonio, TX
11.2020 - Current
- Identifies and manages existing and emerging risks that stem from business activities and the job role.
- Ensures risks associated with business activities are effectively identified, measured, monitored and controlled.
- Follows written risk and compliance policies, standards, and procedures for business activities.
- Applies proficient knowledge of personal lines insurance to assist members with moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions and premium changes for insurance products and services.
Assistant Manager
Men's Wearhouse
San Antonio, TX
09.2014 - 11.2020
- Comply with all procedures for collecting cash and documents (checks and credit cards), trial balances, stock counts, opening and closing preparations, follow through with all paperwork generated from the register and investigate fraud while maintaining Quality Assurance.
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
- Secured revenue, accurately auditing transactions and deposits to eliminate discrepancies.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
Communications Intern
NOWCastSA
San Antonio, TX
08.2017 - 12.2017
- Planned and publicized events, including negotiating vendor contracts and designing promotional materials.
- Promote and publish events from venders to social media platforms.
- Ensure all social media platforms are updated and maintained on a timely and consistent basis.
Wardrobe Consultant
Men's Wearhouse
San Antonio, TX
08.2013 - 09.2014
- Monitor personal sales and statistical goals.
- Encourage and participate in team selling.
- Maximize sales by providing exceptional customer service and creating long-term, quality relationships with customers.
Formalwear Manager
Men's Wearhouse
San Antonio, TX
04.2008 - 08.2014
- Analyze and drive tuxedo sales volume, and ensure all aspects of tuxedo operations run smoothly.
- Demonstrate proficiency and assist in training store staff in areas of tuxedo rental operations. This includes fittings, JAVA or ORACLE system procedures, order entry, monitoring orders, analyzing reports.
- Assist in Marketing rental business via participation in bridal shows
Education
Bachelor of Arts - Communication
Texas A&M University
San Antonio, TX12.2017
Associate of Arts - Communication
Northwest Vista College
2015
Skills
- Energetic work attitude
- Team management
- Quality Assurance
- Professional demeanor
- Communication skills
- Exceptional problem solver
Accomplishments
Property & Casualty (P&C) licensed in 50 states
Wrote and edit three featured articles published in the Mesquite at Texas A&M University-SA.Contributing author to "C.R.A.S.E" and "Women in law enforcement" published in the Mesquite March 2017.
Volunteered for the Grand Opening of Latino Collection at the Central Library and Gridiron 2017
Volunteer at the Bridal Extravaganza
Timeline
Insurance Professional I
USAA
11.2020 - Current
Communications Intern
NOWCastSA
08.2017 - 12.2017
Assistant Manager
Men's Wearhouse
09.2014 - 11.2020
Wardrobe Consultant
Men's Wearhouse
08.2013 - 09.2014
Formalwear Manager
Men's Wearhouse
04.2008 - 08.2014
Bachelor of Arts - Communication
Texas A&M University
Associate of Arts - Communication
Northwest Vista College
Similar Profiles
Jeremy FalknerJeremy Falkner
Associate Auto Adjuster at USAAAssociate Auto Adjuster at USAA
Marcy CastilloMarcy Castillo
Claims Adjuster - Fire, Theft & Vandalism at USAAClaims Adjuster - Fire, Theft & Vandalism at USAA
David JusinoDavid Jusino
Property Claims Adjuster at USAAProperty Claims Adjuster at USAA
Jordan HoffmannJordan Hoffmann
Insurance Professional at USAAInsurance Professional at USAA
John David KennedyJohn David Kennedy
Product Specialist at Ingram Park MazdaProduct Specialist at Ingram Park Mazda