Valerie Rios
Las Cruces,NM
Overview
8
8
years of professional experience
Work History
Return of Title IV Specialist/FA Advisor
New Mexico State University - Financial Aid
Las Cruces, NM
11.2022 - Current
- Responsible for the administration of Return of Title IV calculations for student withdrawals, including, but not limited to, billings, and/or post-withdrawal disbursements in compliance with Federal and State regulations.
- Verify attendance for the purpose of administering enrollment adjustments to student accounts.
- Report enrollment and award updates weekly to the U.S. Department of Education Common Origination & Disbursement site, via UC4-Automic processes.
- Analyze and resolve file errors and/or flags in relation to disbursement activity.
- Create and maintain past, present, and future indexes for Federal, State, and Institutional programs.
- Reconcile Pell Grant and Scholarship allocations for all university and community college campuses.
- Document and maintain internal policies and procedures related to the position's responsibilities.
- Assist with fiscal functions related to payroll, funds management and transfers, identification of student populations for supplemental grant awarding, prevention of DEAR report errors, and audit preparation.
Financial Aid Caseload Advisor/Processor
New Mexico State University - Financial Aid
Las Cruces, NM
11.2019 - 11.2022
- Act in accordance with Federal and State regulations, in conjunction with institutional policies, to manage, interpret, and administer Federal, State, and Institutional aid to student accounts accurately.
- Communicate federal, state, and scholarship information and criteria to current and prospective students, families, and community groups.
- Guide students in application proceedings that determine eligibility, including, but not limited to, federal grants, loans, work study, state, institutional, and private scholarships.
- Conduct federal need analysis calculations to complete packaging of awards for eligible applicants.
- Review and revise existing awards to reflect changes in eligibility or budget adjustments.
- Establish academic plans in relation to Satisfactory Academic Progress (SAP) concerns to support on-time graduate pathways and increase retention.
- Exercise professional judgment in line with federal and state directives to provide crisis intervention for students experiencing financial difficulties.
Administrative Assistant
Las Cruces Public Schools - Mesa Middle School
Las Cruces, NM
09.2017 - 07.2019
- Handle day-to-day clerical tasks as the first point of contact for students, families, and off-campus visitors.
- Process the admission and enrollment of students; create and adjust schedules based on academic needs, support services, and preferences.
- Electronically withdraw students and provide documentation and instructions for future enrollment in other institutions or districts.
- Organized and maintained cumulative academic files, both physically and electronically, through StudentVUE and ParentVUE software.
- Sort and distribute district correspondence, and facilitate communication between departments within the campus.
Supervisor/Quality Assurance Specialist
Vupoint Research
Las Cruces, NM
03.2016 - 09.2017
- Perform in-depth script and data testing of skip logic for market research programming, prior to live operation.
- Translate specific assignment scripts for Spanish speaking populous interviews.
- Oversee 15+subordinates while simultaneously managing project quota screens to target designated populations.
- Brief and debrief research associates about project timelines, weekly and quarterly goals, daily tasks, and live session setbacks.
- Work alongside clients through email, live monitoring's, and conference calls to streamline project-specific tasks.
- Evaluate Research Associate's telecommunication skills through quality monitoring's to guarantee compliance policies are being met.
- Communicate observations, provide feedback, and coach Research Associates to improve skillset and effectiveness.
- Log detailed notes regarding Research Associate interviewing capabilities and customer service practices that affect individual performance reviews and wage increases.
Education
Bachelor of Arts - Psychology
New Mexico State University
Las Cruces, NM12-2017
Timeline
Return of Title IV Specialist/FA Advisor
New Mexico State University - Financial Aid
11.2022 - Current
Financial Aid Caseload Advisor/Processor
New Mexico State University - Financial Aid
11.2019 - 11.2022
Administrative Assistant
Las Cruces Public Schools - Mesa Middle School
09.2017 - 07.2019
Supervisor/Quality Assurance Specialist
Vupoint Research
03.2016 - 09.2017
Bachelor of Arts - Psychology
New Mexico State University
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