Valerie Rivera
Seguin
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Owner
Junie And Jae
10.2021 - Current
- Managed day-to-day business operations.
- Established, optimized and enforced business policies.
- Promoted business via social media to generate leads and maximize brand identity.
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
- Frequently studied market to keep abreast of new industry trends.
- Built loyal account base and long-term business relationships.
- Drafted invoices for completed work.
Commercial Marketing Representative
Farmers Insurance-Brandon Torres Agency
07.2020 - Current
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
- Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales.
- Handled approximately outbound and inbound sales-related calls per week to qualify individuals interested in purchasing insurance coverage.
- Quoted and calculated premium rates for policies.
- Increased brand awareness by implementing targeted marketing campaigns and utilizing social media platforms.
Waitress
El Ranchito Restaurant
08.2007 - Current
- Skillfully promoted items on beverage lists and restaurant specials.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
- Assisted with guest inquiries, take-out orders and restaurant cleanliness.
- Transmits orders to bar and kitchen by recording patrons' choices; identifying patrons' special dietary needs and special requests.
- Serves orders by picking up and delivering patrons' choices from bar and kitchen; delivering accompaniments and condiments from service bars.
- Obtains revenues by totaling charges; issuing bill; accepting payment; delivering bill and payment to host person; returning change or credit card and signature slip to patrons.
- Contributes to team effort by accomplishing related results as needed.
Deputy Clerk
Guadalupe County District Clerk's Office
01.2023 - 04.2023
- Scan all court documents as needed
- File / Efile
- Move files from one location to another
- Retrieve any and all court and miscellaneous records
- Provided exceptional customer service to the public, answering inquiries and directing individuals to appropriate resources.
- Maintained confidentiality by adhering to strict privacy guidelines when handling sensitive information.
- Managed financial transactions including fee collections, disbursements, and record-keeping with accuracy and integrity.
- Managed payment plans for court costs, past due collection calls, and litigation activities.
Juvenile Supervision Officer
Guadalupe County Juvenile Detention Center
02.2019 - 09.2021
- Supervise the daily activities and behavior of youth in the facility,
- Monitor youth interaction, observe youth in all areas of programming, intercede in verbal or physical confrontations, and maintain authority and youth compliance with established procedures
- Maintain responsibility for the welfare, safety and security of the youth in the facility
- Adhere to all departmental policies and procedures, Texas Juvenile Justice Department (TJJD) standards, as well as federal, state, and local statutes at all times
- Enhanced safety by conducting regular security checks and monitoring youth interactions.
- Ensured accurate record keeping of daily activities, incidents, and progress reports for effective case management.
- Maintained a secure environment by enforcing rules, policies, and procedures consistently across all residents.
- Conducted intake assessments on new residents, gathering pertinent information for proper placement within the facility.
- Provided crisis intervention when necessary, employing de-escalation techniques to maintain a safe environment for all involved parties.
Patient Care Representative
Guadalupe Regional Medical Center
01.2019 - 04.2019
- Registered incoming patients for their scheduled procedures.
- Collected, organized and entered patient data into medical systems.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Verified paperwork accuracy and checked for completion prior to processing.
- Organized, reviewed and filed paperwork for secure recordkeeping.
- Greeted every guest with personable approach and provided knowledgeable service.
Adult Detention Officer
Guadalupe County
02.2017 - 08.2018
- Process new inmates, including completing log sheets, searching inmates, collecting their personal belongings and preparing receipts for them.
- Complete necessary paperwork, including medical reports, offense reports, release reports etc.
- Check building at regular intervals to ensure security.
- Control visitors' access to inmates and provide security for the visitors.
- Ensure correct security measures are followed when inmates are released.
- Interview inmates to obtain adequate information to classify them and assign them to appropriate housing.
- Monitor and manage inmate activities.
- Monitor detention units and jail facility.
- Escort inmates to the recreation yard.
- Ensure inmates have the proper bedding and clothes.
- Assist in feeding the inmates.
- Or any other duties and tasks assigned.
Pharmacy Technician Trainee
CVS Pharmacy
01.2015 - 02.2017
- Assisted other pharmacy staff with drug inventory, purchasing, and receiving.
- Correctly completed pharmacy paperwork, including daily and weekly reports.
- Receptively answered customer questions and helped locate desired items in the pharmacy.
- Helps health care providers and patients by greeting them in person and by phone; answering questions and requests; referring inquiries to the pharmacist.
- Organizes medications for pharmacist to dispense by reading medication orders and prescriptions; preparing labels; calculating quantities.
- Maintains records by recording and filing physicians' orders and prescriptions.
- Contributes to team effort by accomplishing related results as needed.
Production Technician
Caterpillar
11.2014 - 05.2015
- Responsible for achieving production requirements.
- Made sure that products were produced on time and are of good quality.
- Monitored product standards and quality-control programs.
- Met aggressive production and safety goals while minimizing equipment downtime.
- Inspected and tested components, assemblies and power tools.
- Maintain a safe and clean environment to make sure all safety guidelines were being followed.
- Take on any tasks given by management and succeeding.
Teacher's Assistant
Leap Ahead Learning
06.2014 - 11.2014
- Supported 2 classroom teachers in implementing a developmentally-appropriate curriculum for a group of 18 students.
- Assisted the lead teacher with snack time, arts and crafts and putting the children down for naps.
- Kept classrooms clean by sterilizing and disinfecting children's toys and surfaces.
- Organized small groups of children while transitioning to and from outdoor play.
- Dressed children and changed diapers.
- Offered parents detailed daily reports that outlined their child’s day.
- Maintained daily records of children’s individual activities, behaviors, meals and naps.
- Maintained a child-friendly environment by allowing frequent access to outdoor activities.
- Engaged with children individually to meet their emotional and physical needs.
- Set up children’s play areas, bookshelves and nap time areas daily.
Supervisor
Bealls
01.2013 - 06.2014
- Counted cash drawers and made bank deposits.
- Managed staff of 9 sales associates.
- Assigned employees to specific duties to best meet the needs of the store.
- Instructed staff on appropriately handling difficult and complicated sales.
- Examined merchandise to verify that it was correctly priced and displayed.
- Planned budgets and authorized payments and merchandise returns.
- Increased profits through effective sales training and troubleshooting profit loss areas.
- Reported to the district manager regarding all store and staff issues.
- Operated a cash register for cash, check and credit card transactions.
- Stocked and replenished merchandise according to store merchandising layouts.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Cleaned and organized the store, including the checkout desk and displays.
- Alerted customers to upcoming sales events and promotions.
- Identified potential shoplifters and dealt with them accordingly.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Welcomed customers into the store and helped them locate items.
- Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
- Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
Customer Service Manager
Wal-Mart
07.2009 - 08.2011
- Cross-trained and backed up other customer service managers.
- Solved unresolved customer issues.
- Strong leader of customer support staff.
- Facilitated inter-departmental communication to effectively provide customer support.
- Investigated and resolved customer inquiries and complaints in an empathetic manner.
- Maintained up-to-date knowledge of product and service changes.
- Managed work flow to exceed quality service goals.
- Counted cash drawers and made bank deposits.
- Operated a cash register for cash, check and credit card transactions.
- Stocked and replenished merchandise according to store merchandising layouts.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Cleaned and organized the store, including the checkout desk and displays.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
Education
High School Diploma -
Seguin High School
Seguin, TX2009
Skills
- Active listening skills
- Attention to detail
- Personable
- Teamwork and Collaboration
- Multitasking Abilities
- Organization and Time Management
- Critical Thinking
Additional Information
In regards to my employment with Farmers Insurance, I am currently a commission based employee and work from home as needed. Junie and Jae is an event business specializing in balloon decor that I currently own and operate alongside my husband. El Ranchito is a restaurant owned by family friends of ours that I help out with when they are short staffed and need assistance. I am an eager and hard-working individual looking to obtain employment where I am able to grow within the organization and utilize my skills.
Timeline
Deputy Clerk
Guadalupe County District Clerk's Office
01.2023 - 04.2023
Owner
Junie And Jae
10.2021 - Current
Commercial Marketing Representative
Farmers Insurance-Brandon Torres Agency
07.2020 - Current
Juvenile Supervision Officer
Guadalupe County Juvenile Detention Center
02.2019 - 09.2021
Patient Care Representative
Guadalupe Regional Medical Center
01.2019 - 04.2019
Adult Detention Officer
Guadalupe County
02.2017 - 08.2018
Pharmacy Technician Trainee
CVS Pharmacy
01.2015 - 02.2017
Production Technician
Caterpillar
11.2014 - 05.2015
Teacher's Assistant
Leap Ahead Learning
06.2014 - 11.2014
Supervisor
Bealls
01.2013 - 06.2014
Customer Service Manager
Wal-Mart
07.2009 - 08.2011
Waitress
El Ranchito Restaurant
08.2007 - Current
High School Diploma -
Seguin High School
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