Ashley Neece
Lebanon,VA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Waitress
Junie B's
01.2024 - 05.2024
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
House Keeper
Holiday Inn
09.2021 - 07.2022
- Adhered to professional house cleaning checklist.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Operated electronic backpack vacuums and floor sweepers.
Customer Service Representative
Teleperformance
03.2016 - 12.2016
- Responded to customer requests for products, services, and company information.
- Promptly responded to inquiries and requests from prospective customers.
- Created and maintained detailed database to develop promotional sales.
- Responded proactively and positively to rapid change.
Customer Service Representative
AT&T
06.2010 - 05.2011
- Responded to customer requests for products, services, and company information.
- Promptly responded to inquiries and requests from prospective customers.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Responded proactively and positively to rapid change.
Cashier
McDonald's Restaurant
06.2007 - 08.2010
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Certificate of Health Science - Health Sciences
Southwest Virginia Community College
Cedar Bluff, VA05-2025
Associate of General Studies - General Studies
Southwest Virginia Community College
Cedar Bluff, VA05-2025
Certified Phlebotomy Technician - Phlebotomy
Southwest Virginia Community College
Cedar Bluff, VA12-2024
Skills
- Dining area maintenance
- Accurate money handling
- Food presentation
- Cash handling
- Account updating
- Complaint resolution
- Project management
- Escalation management
- Customer inquiries
Certification
- First Aid Certification - American Red Cross.
- Basic Life Support Certification (BLS)
- Advanced Cardiac Life Support Certification (ACLS)
Languages
English
Timeline
Waitress
Junie B's
01.2024 - 05.2024
House Keeper
Holiday Inn
09.2021 - 07.2022
Customer Service Representative
Teleperformance
03.2016 - 12.2016
Customer Service Representative
AT&T
06.2010 - 05.2011
Cashier
McDonald's Restaurant
06.2007 - 08.2010
- First Aid Certification - American Red Cross.
- Basic Life Support Certification (BLS)
- Advanced Cardiac Life Support Certification (ACLS)
Certificate of Health Science - Health Sciences
Southwest Virginia Community College
Associate of General Studies - General Studies
Southwest Virginia Community College
Certified Phlebotomy Technician - Phlebotomy
Southwest Virginia Community College
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