Valerie Rivera
Summary
Knowledgeable retail sales lead with 5+ years experience in retail sales and team management . Skilled at training employees, daily planning, scheduling, and customer service requirements. Reliable and dependable with exceptional customer service satisfaction .
Overview
18
18
years of professional experience
1
1
Certification
Work History
Retail Sales Lead
The Children's Place
01.2020 - Current
- Led team to achieve sales targets through effective training and motivation strategies.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets
- Hired and trained team members.
- Managed day-to-day staffing and handled scheduling.
- Enhanced customer satisfaction by promptly addressing concerns and offering tailored solutions.
- Managed efficient cash register operations.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Collaborated with team members to execute store promotions and sales events, driving revenue growth.
- Used in-store system to locate inventory and place special orders for customers.
- Processed, broke-down and stocked shipment
Key Holder
Payless ShoeSource Inc.
09.2011 - 06.2019
- Promoted from Sales Associate to Key Holder due to exemplary work ethic and dedication to customer service excellence.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Supported marketing initiatives by setting up and maintaining promotional displays.
- Enhanced customer loyalty by participating in rewards program enrollment.
Sales Associate
Jenifer Convertibles
06.2007 - 10.2010
- Maintained organized merchandise displays to enhance shopping experience and drive sales.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed end-of-shift cashout operations according to store policies.
- Increased sales through effective up-selling and cross-selling techniques.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Analyzed sales trends to identify opportunities for improving product placement and promotions.
- Greeted customers and helped with product questions, selections, and purchases.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Used in-store system to locate inventory and place special orders for customers.
Education
Certificate - Business Administration
Berkeley College
Woodbridge, NJ06-2000
Skills
- Sales team leadership
- Customer service
- Training and mentoring
- Store opening and closing
- Visual merchandising
- Scheduling employees
- Problem-solving
- Time management
- Inventory and stocking
- Cash register operation
Certification
Administrative Assistant Certificate
Timeline
Retail Sales Lead
The Children's Place
01.2020 - Current
Key Holder
Payless ShoeSource Inc.
09.2011 - 06.2019
Sales Associate
Jenifer Convertibles
06.2007 - 10.2010
Certificate - Business Administration
Berkeley College
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