Valerie Rodriguez
EGG HARBOR TOWNSHIP,New Jersey
Summary
Healthcare professional with wealth of experience in patient service roles, ready to contribute to dynamic team. Known for effective communication and seamless handling of patient inquiries and administrative duties. Colleagues and patients alike rely on collaborative nature and adaptability to meet diverse needs.
Overview
19
19
years of professional experience
Work History
Patient Service Representative
Shore Physicians Group
09.2018 - Current
- Managed patient scheduling and appointment confirmations to enhance operational efficiency.
- Facilitated communication between patients and healthcare providers to improve service delivery.
- Assisted in resolving patient inquiries and concerns, ensuring a positive experience.
- Processed patient registrations and insurance verifications with attention to detail for accuracy.
- Trained new staff on office procedures, enhancing team performance and consistency.
- Verified insurance eligibility and coverage for patients.
- Used [Software] to schedule appointments.
Paraprofessional
Egg Harbor Township School District
10.2016 - 06.2018
- Facilitated student learning through tailored instructional support and engagement strategies.
- Collaborated with teachers to develop and implement individualized education plans (IEPs).
- Monitored student progress, providing timely feedback to enhance academic performance.
- Assisted in classroom management, fostering a positive and inclusive learning environment.
Teacher
Our Lady Star of the Sea School
09.2006 - 06.2016
- Developed engaging lesson plans aligned with curriculum standards.
- Implemented effective classroom management strategies to enhance student engagement.
- Assessed student progress using standardized testing and tailored feedback.
- Collaborated with colleagues to design interdisciplinary projects promoting critical thinking.
Customer Service Representative
Coach
01.2007 - 12.2012
- Resolved customer inquiries and complaints to enhance satisfaction and loyalty.
- Facilitated effective communication between customers and internal departments for issue resolution.
- Streamlined order processing procedures, improving response time and accuracy.
- Trained new staff on customer service protocols and best practices for consistent performance.
Education
Bachelor of Arts - Psychology
Stockton University
Absecon, NJ12-2005
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Payment processing
- Team collaboration
- Data entry
- Punctual and hardworking
- Attention to detail
Timeline
Patient Service Representative
Shore Physicians Group
09.2018 - Current
Paraprofessional
Egg Harbor Township School District
10.2016 - 06.2018
Customer Service Representative
Coach
01.2007 - 12.2012
Teacher
Our Lady Star of the Sea School
09.2006 - 06.2016
Bachelor of Arts - Psychology
Stockton University
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