Valerie Rodriguez
Fresno,CA
Summary
Dynamic healthcare professional with expertise in case management and patient education, enhancing service delivery at Pacific Health Care. Proven track record in improving patient outcomes through effective communication and empathy. Streamlined processes, reducing scheduling inefficiencies by 20%. Skilled in HIPAA compliance and electronic medical record software, fostering strong client relationships and ensuring quality assurance.
Overview
17
17
years of professional experience
Work History
Member Care Coordinator
Pacific Health Care
09.2024 - 01.2026
- Coordinated patient care plans to enhance service delivery and improve outcomes.
- Collaborated with healthcare providers to ensure continuity of care for diverse patient populations.
- Assisted in managing patient appointments, reducing wait times and improving scheduling efficiency.
- Monitored patient progress and documented changes to inform treatment adjustments.
- Facilitated communication between patients and healthcare teams to address concerns promptly.
- Implemented quality improvement initiatives to streamline care coordination processes across departments.
- Used company software and databases to maintain records of services performed and patient conditions.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Enhanced patient care by developing and implementing comprehensive care plans.
Patient Care Coordinator
SleepQuest
Fresno, CA
03.2023 - 09.2024
- Coordinated patient scheduling and follow-up communications for sleep studies.
- Assisted healthcare providers in managing patient records and documentation.
- Implemented efficient processes for handling insurance verification and authorizations.
- Educated patients on treatment options and procedural protocols effectively.
- Trained new staff on operational procedures and software systems used in practice.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Delivered excellent patient experiences and direct care.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
Intake Coordinator 08/2021
SleepQuest
Fresno, CA
08.2021 - 03.2023
- Coordinated patient intake processes to ensure efficient scheduling and information gathering.
- Managed electronic health record systems to maintain accurate patient data and confidentiality.
- Assisted in developing patient care plans by collaborating with healthcare providers and specialists.
- Streamlined communication between patients and medical staff to enhance service delivery.
- Supported the onboarding of new team members through training on intake procedures and software usage.
- Facilitated follow-up calls to ensure patient satisfaction and address any concerns promptly.
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
Assistant Mgr
ROSS INC.
04.2009 - 08.2020
- Assisted in managing daily store operations and staff scheduling to ensure efficient workflow.
- Supported inventory management by monitoring stock levels and conducting regular audits.
- Facilitated training for new employees on company policies and best practices for customer service.
- Implemented visual merchandising strategies to enhance product presentation and drive sales.
- Collaborated with team members to resolve customer inquiries and improve overall satisfaction.
- Led weekly team meetings to communicate goals, share feedback, and foster a collaborative environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Skills
- Case management
- Documentation
- Patient education
- Organizational skills
- Documentation proficiency
- Quality assurance
- Multitasking and organization
- HIPAA compliance
- Data entry
- Client relationship management
- Patient assessment
- Empathy and compassion
- Healthcare
- HIPAA guidelines
- Critical thinking
- Records management
- Patient care assessment
- Electronic medical record software
- Training and mentoring
- Employee training program
- Medicare compliance
Timeline
Member Care Coordinator
Pacific Health Care
09.2024 - 01.2026
Patient Care Coordinator
SleepQuest
03.2023 - 09.2024
Intake Coordinator 08/2021
SleepQuest
08.2021 - 03.2023
Assistant Mgr
ROSS INC.
04.2009 - 08.2020