Results-driven professional with a strong background in automotive sales. Known for exceptional communication and multitasking abilities, dedicated to enhancing customer experiences and achieving sales targets.
Overview
27
27
years of professional experience
1
1
Certification
Work History
RV Sales Associate
Kunes RV of Chicagoland
Frankfort, IL
06.2025 - Current
Assisted customers in selecting RV models based on needs and preferences.
Provided detailed product knowledge during sales presentations to enhance customer experience.
Processed sales transactions efficiently using dealership management software.
Collaborated with team members to maintain showroom organization and cleanliness.
Built relationships with clients through effective communication and follow-up strategies.
Demonstrated RV features and specifications during customer walk-throughs to facilitate decision-making.
Adapted quickly to new inventory, ensuring up-to-date information for customer inquiries.
Assisted customers in determining their needs, presenting suitable RV options based on their preferences and budget requirements.
Managed inventory efficiently by conducting regular audits, updating database records accurately, and communicating updates to relevant stakeholders.
Assisted in negotiating pricing and terms with customers to optimize procurement costs on used units.
Automotive Sales Manager
Burr Oak Auto
Blue Island, IL
08.2022 - 10.2024
Developed and implemented customer relationship management initiatives to enhance client retention.
Ordered and maintained suitable inventory of new and pre-owned vehicles to achieve volume and gross profit objectives.
Streamlined sales process with the integration of CRM tools, resulting in improved lead tracking and follow-up procedures.
Provided guidance on trade-in evaluations, ensuring accurate appraisals that benefited both customers and the dealership''s bottom line.
Leveraged eLeads, CDK, DealerTrack, CUDL, AutoTrader, TrueCar, vAuto, KBB and other resources to drive new and used car sales.
Developed strong relationships with lending institutions to secure competitive financing options for customers.
Enhanced customer satisfaction levels by providing exceptional service and addressing concerns promptly.
Managed auto loan applications, ensuring compliance with regulatory standards and company policies.
Conducted thorough evaluations of client credit history to determine the best financing options available.
Negotiated favorable interest rates and terms with lending institutions, benefiting both dealership and clients.
Educated customers on various loan products, ensuring they fully understood their financial commitments.
Auto Finance Manager
Route 6 Auto Max
Markham, IL
02.2021 - 06.2022
Reviewed credit reports to assess customer eligibility for financing options.
Maintained relationships with lenders to negotiate better terms and broaden financing options.
Maximized revenue generation by upselling a variety of finance and insurance products to customers.
Increased customer satisfaction by providing exceptional service throughout the auto finance process.
Developed strong relationships with lenders to secure favorable loan terms for customers.
Maintained compliance with all state and federal regulations governing automotive financing practices.
Educated customers on various loan products, ensuring they fully understood their financial commitments.
Project Manager
Consolidated Flooring
Addison, IL
02.2020 - 02.2021
Led project planning and execution for multiple flooring installations, ensuring adherence to timelines and budgets.
Coordinated cross-functional teams to enhance communication and streamline project workflows.
Developed comprehensive project documentation, including scope definitions and status reports, to ensure transparency.
Implemented process improvements that increased operational efficiency in project execution and resource allocation.
Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Managed projects from procurement to commission.
Coordinated material procurement and required services for projects within budget requirements.
Managed project budgets, ensuring alignment with financial forecasts and guidelines.
Conducted variance analysis to identify discrepancies and recommend corrective actions.
Project Manager
Forward Space
Oak Brook, IL
11.2016 - 02.2020
Led cross-functional teams to deliver flooring projects on time and within budget.
Developed project plans outlining scope, timelines, and resource allocation for optimal execution.
Implemented process improvements that enhanced operational efficiency and reduced project lead times.
Managed stakeholder communications to ensure alignment on project goals and expectations.
Developed and maintained project schedules, tracking milestones to ensure timely completion.
Planned, designed, and scheduled phases for large projects.
Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
Coordinated with cross-functional teams to resolve project issues and mitigate risks.
Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
Audit and Compliance Manager
HSBC Finance Corporation
Elmhurst, IL
08.1999 - 02.2016
Led compliance audits to ensure adherence to regulatory standards and internal policies.
Streamlined audit processes, enhancing operational efficiency across multiple departments.
Collaborated with cross-functional teams to implement corrective actions based on audit findings.
Managed relationships with external regulators, ensuring transparent communication and timely resolution of issues.
Enhanced compliance programs for better adherence to regulations, updating policies, and providing training.
Reviewed audit reports for accuracy, consistency, and quality before submission to management or regulatory bodies.
Consistently met deadlines for regulatory reporting requirements while maintaining attention to detail.
Led successful remediation efforts following audit findings by developing corrective action plans in collaboration with relevant stakeholders.
Reviewed documents, files, transcripts, and other records to assess compliance and potential risk.