KAM CRUZ
Lake Worth,TX
Summary
Experienced Sales Professional | Proven Closer | Sales Management | Team Developer
Proactive and results-driven sales professional with a demonstrated ability to close deals through effective communication and strategic negotiation. Comfortable in both remote and face-to-face sales, specializing in relationship building, single interaction closing, and adept at adapting to diverse situations. Skilled in sales management, team development, merchandising, and logistics. Committed to achieving goals through a combination of company guidelines and innovative thinking. Passionate about employee and team development with conflict resolution expertise. Committed to delivering excellent service for a remarkable ROI.
Overview
19
19
years of professional experience
Work History
RV Sales Associate
Camping World
08.2023 - Current
- Conducted general sales of new and pre-owned RV inventory with a focus on feature and benefit presentations
- Proficient in negotiation, pricing, and setting up deals for finance, predominantly via phone and email
- Adapted to a wide product line and diverse customer base, addressing customer needs to lead them to the perfect unit
Merchandising Management/Logistics Manager
Gamechanger Distribution
03.2021 - 08.2023
- Managed daily merchandising of Flowers Bakery products, planning efficient routes, loading freight, and utilizing a twenty-six-foot box truck
- Contributed to over 30% sales increase and gained market share through strategic initiatives
- Revamped warehouse processes, reducing work time by over an hour, and perfected in-store merchandising and rotation
- Monitored logistics performance and identified improvement opportunities
Sales Associate/Sales Manager/Finance
Auto Capital Investment USA
03.2019 - 03.2021
- Executed end-to-end sales processes, converting leads, presenting vehicles, structuring deals, and arranging financing
- Recognized for consistent large front-end gross profit, transitioning from cash sales to partnering with prime and subprime lenders
- Contributed to significant sales and market share increase, expanding inventory from 10-15 to 100+ vehicles
- Handled customer relations issues, enabling quick resolution, and client satisfaction
Sales and Lease Specialist
Durant (Shottenkirk) Toyota/Durant Auto Group
11.2017 - 03.2019
- Consistently top-performing in sales, recognized for large front-end gross profit, and winner of the 'Big Dawg' award for the largest grossing deal
- Achieved the highest levels of Toyota product certification through fast thinking and attention to detail
Debt Portfolio Manager/Westlaw Operator
Debt Recovery Resources
03.2016 - 10.2017
- Conducted business solely via phone and email, aiding small businesses and fortune companies
- Developed exceptional phone sales skills and created efficient sales scripts and rapport-building processes
- Facilitated portfolio performance review and implemented new strategies.
- Communicated market developments, portfolio changes and annual performance information to clients
Certified Internet Sales and Lease/Auto Alert Specialist
Toyota of Fort Worth
04.2015 - 03.2016
- Consistently a top-grossing sales associate, emphasizing teamwork and heightened customer service skills
- Proficient in the Auto Alert system, encouraging a solid work ethic through a unit and tier-based pay plan
Floor Sales/Certified Internet Sales Manager
Meador Chrysler Jeep Dodge Ram
01.2013 - 03.2015
- Promoted to internet sales, recognized for large front-end gross, and achieved the highest level of CJDR certification
- Assisted in multimedia commercials with Dallas Cowboy's players, gaining repeat and referral business
Floor Sales/Certified Internet Sales Manager
Fort Worth Nissan
06.2011 - 03.2013
- Regularly recognized for high front-end gross and consistent high volume sales numbers
- Received Nissan Owner First Award of Excellence each year, achieving the highest level of Nissan certification.
General Manager/Corporate Field Trainer
Flexi Compras
10.2010 - 12.2011
- Hired as a General Manager
- Led in sales and gross profit for the region
- Additional responsibilities as a Corporate Field Trainer
General Manager/Trainer/Sales Manager/Credit Retention Manager
Rent 1st
06.2006 - 10.2010
- Oversaw daily operations, including hiring, training, and sales and collections
- Achieved the highest profit and sales in the region, honing work ethic and people development skills
- Provided coaching and mentoring to employees
Automotive Sales Floor/Internet Sales
Thornhill Nissan
06.2005 - 05.2006
- Responsible for general sales and lease of new and pre-owned vehicles, handling both floor traffic and internet leads
Skills
- Feature Advantage Benefit sales training (15 years)
- One Minute Manager training
- Extensive over coming objection training (15 years)
- Sales Management
- Recruiting
- Account Management
- Store Management Experience
- Conflict Resolution
- Dealership Experience
- CRM Software
- Business Development
- Training & Development
- Strategic Planning
- Operations Management
- Lead Prospecting
- Contract Negotiation
- Inventory Management
- Business Development
- Conflict resolution
- Goal-oriented mindset
- Market research
- Computer literacy
- Prospecting
- Goal-Driven
- Team collaboration
- Sales strategy development
- Active listening
- Empathy and patience
- Self-motivation
- Strong negotiation skills
- Customer relationship management
Timeline
RV Sales Associate
Camping World
08.2023 - Current
Merchandising Management/Logistics Manager
Gamechanger Distribution
03.2021 - 08.2023
Sales Associate/Sales Manager/Finance
Auto Capital Investment USA
03.2019 - 03.2021
Sales and Lease Specialist
Durant (Shottenkirk) Toyota/Durant Auto Group
11.2017 - 03.2019
Debt Portfolio Manager/Westlaw Operator
Debt Recovery Resources
03.2016 - 10.2017
Certified Internet Sales and Lease/Auto Alert Specialist
Toyota of Fort Worth
04.2015 - 03.2016
Floor Sales/Certified Internet Sales Manager
Meador Chrysler Jeep Dodge Ram
01.2013 - 03.2015
Floor Sales/Certified Internet Sales Manager
Fort Worth Nissan
06.2011 - 03.2013
General Manager/Corporate Field Trainer
Flexi Compras
10.2010 - 12.2011
General Manager/Trainer/Sales Manager/Credit Retention Manager
Rent 1st
06.2006 - 10.2010
Automotive Sales Floor/Internet Sales
Thornhill Nissan
06.2005 - 05.2006
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