Valerie Sambrano
La Habra,CA
Summary
Results-driven customer service representative specializing in handling high-volume calls and resolving inquiries efficiently. Committed to maintaining patient confidentiality and delivering exceptional service in fast-paced environments.
Dedicated customer service representative with extensive experience in managing high-volume inquiries and ensuring HIPAA compliance. Proven ability to enhance customer satisfaction and streamline processes.
Experienced with handling patient inquiries and providing support in healthcare setting. Utilizes strong communication skills and empathy to resolve issues and ensure patient satisfaction. Knowledge of healthcare protocols and procedures, contributing to efficient and effective service delivery.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Alta Resources
Brea, CA
08.2015 - Current
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Managed high-volume calls, delivering consistent service and maintaining calm in challenging situations.
- Collaborated with team members to streamline processes, improving response times for customer requests.
- Trained new staff on company policies and systems, fostering a knowledgeable team environment.
- Managed high-volume inbound calls, addressing patient inquiries and resolving issues effectively.
- Provided accurate information on healthcare services and insurance plans to enhance patient understanding.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
Caregiver, Special Needs
IHSS Public Authority
La Habra, CA
01.2011 - 10.2025
- Provided personalized care and support for individuals with special needs, ensuring safety and well-being.
- Developed and implemented individualized care plans to enhance clients' daily living skills.
- Assisted clients with mobility and personal hygiene, promoting independence and dignity.
- Collaborated with healthcare professionals to monitor client progress and adjust care strategies.
- Maintained accurate documentation of client activities and progress, ensuring compliance with regulations.
- Advocated for clients' rights and access to resources within the community.
- Prepared meals and snacks and fed clients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced the quality of life for special needs individuals by providing personalized care and attention.
- Provided compassionate care for special needs clients, ensuring their comfort and dignity at all times.
- Communicated well both verbally and in writing with clients, guardians, and medical professionals.
- Ensured timely administration of medications and treatments as prescribed by medical professionals.
Customer Service Cashier
Ross Stores
La Habra, CA
11.2010 - 08.2015
- Processed customer transactions efficiently, ensuring accurate cash handling and register operation.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained clean and organized checkout areas to enhance customer experience.
- Assisted in training new cashiers on operational procedures and company policies.
- Implemented strategies to reduce wait times during peak hours, improving overall service efficiency.
- Fostered positive relationships with customers, encouraging repeat business through personalized service.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Education
High School Diploma -
La Habra High School
La Habra, CASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- HIPAA compliance
- Appointment scheduling
- Patient confidentiality
- Call center experience
- Claims processing
- Patient payment processing
- Insurance claims follow-up
Timeline
Customer Service Representative
Alta Resources
08.2015 - Current
Caregiver, Special Needs
IHSS Public Authority
01.2011 - 10.2025
Customer Service Cashier
Ross Stores
11.2010 - 08.2015
High School Diploma -
La Habra High School