Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline

Valerie Schellenbach

New Rochelle,NY

Summary

College student majoring in Financial Accounting with 3 years of customer service experience. Known for reliability, strong work ethic, and a problem-solving mindset. Equipped with dependable transportation and a drive to excel in both academic and professional settings. Ambitious and adaptable, ready to contribute to a dynamic team while growing personally and professionally.

Overview

3
3
years of professional experience

Work History

Banquet Server

Surf Club on the Sound
07.2023 - Current

- Event Setup: Set up event spaces for various occasions, arranging tables and place settings for large groups.

- Kitchen Prep: Organized kitchen prep work, including setting up trays and necessary items for service.

- Cocktail Hour: Performed various roles, including cooking and serving at stations, finalizing table setups, and passing food.

- Dinner Service: Managed dinner service, taking orders, serving multiple courses, and ensuring a seamless dining experience.

- Post-Event Cleanup: Conducted post-event cleanup, ensuring the venue was reset for the next event.

- Recognition: Recognized for being a reliable and effective server, often assigned critical tasks crucial for the smooth running of events.

- Trust: Trusted with handling head tables for the bride and groom's family, guests of honor, and other VIPs.

- Team Collaboration: Worked efficiently with groups of 5-15 + servers per shift, demonstrating strong teamwork and leadership abilities.

Dry Cleaning Specialist

Wow One Price Dry Cleaners
01.2022 - 04.2023

- Care Instructions on Clothes: Entered detailed descriptions of customer items into the computer system, including color, fabric, and special cleaning instructions based on care labels.

- Scheduling and Tracking: Managed pick-up schedules by marking dates in the system, ensuring customers received accurate and clear tickets for retrieval.

- Ticket Management, Tagging, Order Verification: Created and handled multiple tickets, tagged clothing items according to their corresponding tickets, organized them in laundry bags, and matched returned items with tickets, ensuring completeness and accuracy before packaging.

- Packaging: Packaged cleaned items in protective plastic, securely attaching tags and tickets to ensure all items were accounted for.

- Customer Service: Provided friendly and efficient customer service, handling inquiries and ensuring customer satisfaction with the cleaning process.

- Phone Management: Answered phone calls promptly, addressing various customer inquiries, including pricing and status of clothes for pickup, while multitasking with other responsibilities.

- Cashier Duties: Handled cash and card transactions, ensured payments were completed before returning customer orders.

- Store Operations: Responsible for opening and closing the store, maintaining security and operational standards.

Education

High School Diploma -

New Rochelle High School, New Rochelle, NY
06-2024
  • Advanced Regents Diploma with Board of Regents Endorsement

Skills

  • Customer Service & Communication Skills
  • Trustworthiness & Dependability
  • Attention to Detail & Accuracy
  • Multitasking & Time Management
  • Interpersonal & Conflict Resolution Skills
  • Problem-Solving & Initiative
  • Leadership & Adaptability
  • Experience with Apple ecosystem and products (Proficient in IOS and macO, including setting up devices and troubleshooting common issues)

Accomplishments

    Surf Club

  • Recognized by management as one of the top, trusted servers due to reliability and efficiency.
  • Consistently delivered high-quality service during large, high-pressure events with hundreds of guests.
  • Overcame early workplace challenges to earn respect and thrive in a demanding environment.
  • Balanced a physically demanding job with personal financial goals, successfully paying off a car.
  • Demonstrated long-term commitment to the role, staying for over a year and a half despite initial challenges.

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Banquet Server - Surf Club on the Sound
07.2023 - Current
Dry Cleaning Specialist - Wow One Price Dry Cleaners
01.2022 - 04.2023
New Rochelle High School - High School Diploma,
Valerie Schellenbach