Valerie Scogin
Fort Worth
Summary
Dynamic sales professional with proven expertise in customer service and retail merchandising, honed at Nordstrom and Baccarat. Recognized as a company Pacesetter at Nordstrom for six years, in top ten percent of sales professionals in designated department. Excelled in fostering client relationships and teamwork, achieving sales targets consistently. Demonstrated exceptional problem-solving skills, contributing to a positive work environment and superior customer satisfaction.
Overview
18
18
years of professional experience
Work History
Sales Associate
Nordstrom Rack
06.2012 - 12.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
Retail Sales Key Holder
Baccarat
07.2010 - 05.2012
- Maintained a clean working environment which led to improved health and safety standards for both staff members and customers.
- Handled cash transactions accurately, maintaining a balanced register at the end of each shift.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
- Conducted regular store audits to ensure compliance with company standards and guidelines.
- Increased customer satisfaction by providing personalized assistance and recommendations.
- Assisted in visual merchandising, ensuring an attractive store layout for optimal sales performance.
Senior Sales Associate
Nordstrom
06.1999 - 04.2010
- Cultivated a positive work environment that fostered collaboration among team members while also encouraging individual achievement goals.
- Trained, coached, and mentored new sales associates for maximum performance.
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Boosted sales revenue by developing and maintaining strong relationships with clients.
- Exceeded quarterly sales targets consistently through persuasive product presentations and demonstrations.
- Delivered exceptional customer service by addressing inquiries, resolving issues, and fostering long-term relationships with clients.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Education
Bachelor Of Fine Arts - Graphic Design
Auburn University
Auburn, ALMaster Of Arts - Counseling
Amberton University
Garland, TXSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
- Exceptional customer service
- Retail merchandising expertise
Timeline
Sales Associate
Nordstrom Rack
06.2012 - 12.2016
Retail Sales Key Holder
Baccarat
07.2010 - 05.2012
Senior Sales Associate
Nordstrom
06.1999 - 04.2010
Bachelor Of Fine Arts - Graphic Design
Auburn University
Master Of Arts - Counseling
Amberton University
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