Valerie Shelly

Input and update data accurately, verify identification and supporting documents, collect personal information for insurance and eligibility, assist patients with paperwork, and retrieve necessary information for insurance applications. Facilitate access to assistance programs for uninsured patients by collaborating with outside agencies. Perform Presumptive Eligibility (PE) assessments for qualifying applicants, explaining state program requirements, and utilizing guidelines to determine assistance levels. Maintain confidentiality of DHCW sliding fee schedule and obtain clarifications from patients to accurately assess eligibility based on income sources and payment amounts. Resolve customer complaints professionally while demonstrating empathy.

Assisted patients in accessing health services and community resources, enhancing their ability to receive necessary care.

Maintain confidentiality and professional boundaries. Advocate for Residents needs and well-being. Implement individual service or treatment plans. Assis residents with completing work program applications.

Advocated for residents' rights within various service systems. Utilize and or allocate Agency/ Residents' funds as per agency procedures and guidelines. Ensure that funds are managed securely and appropriately for the residents. Assists in the planning of the Individualized Support Plan(ISP), and assumes the responsibility for the implementation and documentation of the goals and objectives designated in the Individualized Support Plan(ISP). Works closely with the Program Manager, behaviorists, agency nurses, medical care providers, psychiatrists, and other interested parties to address the participants behavioral and or medical concerns.

Greeted patients upon arrival and directed them to appropriate areas. Assisted patients with completing registration forms and verifying information.

Carefully checked insurance information for benefits coverage and input pre-authorization documents into system.

Ensured confidentiality of sensitive patient information in compliance with policies.

Processed patient registration forms, collected fees, and issued receipts for services rendered.

Provided assistance with completion of paperwork related to the registration process. Performed data entry tasks to update patient information in the system.

Explained forms and documents to patients, guardians and family members, distributing copies and confirming that they understand. Responded to incoming department phone calls and directed callers to appropriate areas based on need. Performed Presumptive Eligibility(PE) insurance to applicants who qualify for such program and explained the requirements for the state program.

Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living. Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders. Provided individuals with the necessary skills for community participation and social inclusion. Understands and follows the "Danielle's Law" requirements for handling medical emergencies. Assist individuals with their medical insurance plan selections and eligibility. Retrieve personal information for necessary programs and financial needs. Communicates effectively with individuals' healthcare providers and families. Reads and understands the program Evacuation Plan and the Individuals' Evacuation Assessments.

Interviewed and retrieved information from patients. Registered patients and assisted with completing the necessary paperwork. Scheduling appointments, answering multi-line telephone system and filing. Comply with HIPAA Federal regulations as mandated. Assist patients with completing insurance applications. Maintain confidentiality of patients' records. Responsible for securing all medical record files and confidential information. Evaluate patient source of income for insurance eligibility purposes. Responsible for proofreading and checking patient records for accuracy and completeness. Communicated effectively with clients to provide information and support services.

• Processed client applications for health and human services programs.

Greeted patients, answered their questions and provided them with assistance. Retrieved patients information for registration purposes. Scheduling appointments, filing and answering phone calls. Maintain the confidentiality of patient records. Prepared examination rooms before and after each patient visit. Follow infection control and safety protocols. Update patients files and records as needed. Verify patient information for accuracy and insurance eligibility.