Tina Soffa
UPMC
North Versailles,PA
26
years of professional experience
Director of Financial with 10 years’ experience, planning, directing, implementing federal guidelines in compliance with the federal government’s rules and regulations. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced Customer Service Rep. with over 25 years of experience in Customer Service. Excellent reputation for resolving problems and improving customer satisfaction. Experienced Payroll Manager with over 15 years of experience. Experience in vendor invoices, wage garnishment, purchase orders, payroll
Work History
Patient Service Representative
3 Years 10 Months- Managed scheduling of appointments, optimizing physician availability and patient access.
- Responded promptly to patient inquiries, enhancing overall satisfaction and trust.
- Facilitated patient check-in processes to ensure smooth and efficient service delivery.
- Processed insurance verifications accurately, ensuring compliance with healthcare regulations.
- Coordinated with medical staff to resolve patient issues, fostering a collaborative environment.
- Implemented workflow improvements that streamlined operations and reduced wait times for patients.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Entered patient demographic and insurance data into electronic medical record system.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Built and maintained positive working relationships with patients and staff.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
Accounting assistant
3 Years 11 Months- Maintained payroll for 25 Employees in my department, making sure times and changes were always accurate.
- Executed daily accounting tasks with accuracy and efficiency.
- Delivered [product or service] to customer locations within specific timeframes.
- Identified issues, analyzed information and provided solutions to problems.
- Carried out day-to-day duties accurately and efficiently.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Maintained reliable attendance by consistently arriving on time and prepared for work.
- Managed payroll for 25 employees, ensuring timely and accurate processing of timesheets and adjustments.
- Identified issues, analyzed data, and delivered effective solutions.
Director of Financial Aid
10 Years 7 Months- Managed team of (number) employees, focusing on hiring, training, and fostering professional growth to enhance team capability.
- Oversaw daily operations to ensure high levels of productivity.
- Oversaw daily operations to maintain productivity and ensure alignment with organizational goals.
- Participated in continuous improvement by generating suggestions, engaging in problem solving activities to support teamwork.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Completed paperwork for various projects, ensuring all documents were accurate and submitted on time., recognizing discrepancies and promptly addressing for resolution.
- Supervised work of contracted employees to keep on task for timely completion.
- Actively listened to student requests, ensuring comprehensive understanding to effectively address concerns.
Education
Associates Degree - Business Management and Human Resources
Skills
Insurance verification
Eligibility assessment
Insurance knowledge
HIPAA compliance
Registration processes
Team building
Patient check-in
Patient intake
Payment management
Collections management
Confidentiality compliance
Follow-up management
Reception oversight
Patient advocacy
Filing management
Patient check-in
Clinical data input
Administrative support
Appointment scheduling
Confirmation management
Reminder management
Patient greeting
Insurance verification
Front desk management
Registration oversight
Quality assessment
Customer service
Conflict management
Teamwork
Team building
Interpersonal Communication
Detail Oriented
Multitasking abilities
Phone etiquette
Billing support
Money handling
Responsible
Payment management
Information gathering
Work quality evaluation
Registration management
Data entry
Accomplishments
- Supervised team of 25 staff members.
- Microsoft Excel, Word to develop inventory tracking spreadsheets.
- Collaborated with team of 3 in the development of Parking project.
- Documented and resolved missing funds which led to research and locating funds.
- Account payable and receivable.
- ADP payroll system
- Kronos payroll system
HR DIRECT
- Job Profile: Patient Svcs Representative
- Current Job Postings (9)
- Job Summary:
- A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient's demographics and insurance coverage information, and promoting an overall culture of service excellence. Patient Services Representative display strong customer service skills that ensure that patients and family members have the desired UPMC Experience at UPMC physician practices, hospitals, and outpatient surgery departments.
- Responsibilities:
- Provide a warm greeting for all patients
- Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference
- Collect copayments and any other applicable patient payments at the point of service
- Confirm and/or update patient registration information at checkout
- Schedule follow-up appointments within the practice at checkout
- Schedule or connect patient to resources to schedule for ancillary services at checkout
- Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
- Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
- Register patients in Biometrics (fingerprint recognition) program and explain benefits
- Promote MyUPMC patient portal and assist patients in registration when applicable
- Assist patients in education of financial responsibility and connect them to advocacy resources as needed
- Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
- Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations
- Appropriately distribute / triage phone calls to other areas and / or clinical providers
- Assist with administrative duties in the office including but not limited to scanning of medical records and faxing
- Performs in accordance with system-wide competencies/behaviors.
- Performs other duties as assigned.
- Educational and Knowledge Requirements:
- Completion of high school graduate or equivalent is required.Experience with personal computer based applications, other various office equipment and proficient typing skills are preferred.Two years of experience in a medical / billing / fiscal or customer service function is preferred.Knowledge of medical terminology is preferred.Prior experience with Medipac, Epic, or other health records systems is preferred.
- Career Path:
- Patient Services - Patient Svcs Rep
Personal Information
Title: Accounts Assistant
Timeline
Patient Service Representative
UPMC
11.2022 - CurrentRead More
Accounting assistant
UPMC Magee Woman's Hospital
11.2010 - 10.2014Read More
Director of Financial Aid
All State Career School
04.2000 - 11.2010Read More
Fortis College
Associates Degree from Business Management and Human Resources
Read More