Valerie Shugart
The Colony,TX
Summary
Customer service representative with over 25 years in the insurance industry. Skilled in establishing client rapport and enhancing customer satisfaction. Committed to fostering relationships and driving business growth through effective communication and collaboration.
Overview
1
1
year of post-secondary education
33
33
years of professional experience
Work History
Customer Support Specialist
NFM, Nebraska Furniture Mart
The Colony, Texas
11.2018 - 03.2026
- Assisted customers with product inquiries and service-related questions.
- Managed customer complaints and resolved issues effectively.
- Collaborated with team members to enhance customer experience and satisfaction.
- Achieved consistent recognition for outstanding performance of department Insurance product sales.
Office Staff Assistant
State Farm
Carrollton, Texas
01.2016 - 03.2017
- Managed daily office operations and provided administrative support to team members.
- Provided administrative support to the office team by handling phone calls, responding to emails and greeting visitors.
- Coordinated scheduling and ensured timely communication within the department.
- Set appointments for the Agent.
- Proofread documents prior to distribution ensuring accuracy of content.
- Assisted clients with inquiries and facilitated smooth claims processes for them.
Property and Casualty Underwriter
GEICO, Government Employees Insurance
Dallas, Tx
12.1992 - 03.2010
- Analyzed client data to determine appropriate premium rates and policy terms.
- Evaluated insurance applications for casualty coverage and assessed risk factors.
- Collaborated with managers to gather necessary information for most profitable underwriting decisions.
- Consistently won top awards for upselling specific insurance products to best serve the customers' overall needs.
- I held a property and casualty license in 11 US states.
Education
None - General Studies
Weatherford College
Weatherford, TX 04.1986 - 08.1987
Skills
- Customer support background
- Issue resolution
- Underwriting background
- Product knowledge
- CRM software
- Call center proficiency
- Sales achievement
Timeline
Customer Support Specialist
NFM, Nebraska Furniture Mart
11.2018 - 03.2026
Office Staff Assistant
State Farm
01.2016 - 03.2017
Property and Casualty Underwriter
GEICO, Government Employees Insurance
12.1992 - 03.2010
None - General Studies
Weatherford College
04.1986 - 08.1987