Valerie Sierra
Edwards,CA
Summary
Organized Program Clerk with experience managing and improving administrative processes. Strong skills in data entry, record keeping, scheduling, and coordination of program activities. Known for maintaining high standards of accuracy and confidentiality while delivering efficient office operations. Made significant impact in previous roles by streamlining procedures to improve productivity.
Overview
9
9
years of professional experience
Work History
Child Development Program Clerk-Full-Time-NK-02-00
Department Of Defence
Edwards, CA
12.2024 - Current
- Streamlined communication among programs to enhance project updates.
- Administered documentation and records to maintain adherence to AFI standards.
- Managed incoming inquiries and routed to relevant personnel.
- Organized filing systems to facilitate swift information retrieval.
- Collaborated with team members to streamline administrative processes.
- Tracked project timelines and ensured alignment with departmental goals.
- Facilitated timely processing of invoices linked to assigned programs.
- Provided support with document formatting, proofreading, editing.
- Created spreadsheets to track information related to assigned programs.
- Developed and maintained a filing system for all program-related documents.
- Attended meetings related to assigned programs when necessary.
- Entered data into databases used by assigned programs accurately and efficiently.
- Provided administrative support to program staff.
- Maintained accurate records of program activities.
- Converted documents into electronic format as required.
- Answered parent/guardian inquiries via telephone or email in a timely manner.
- Provided exceptional customer service through strong dedication to expertise and performance.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Adhered to confidentiality regulations to maintain data integrity and minimize potential information compromise.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Captured and logged payment data into CYPBMS while upholding complete confidentiality and accuracy.
- Developed organizational filing systems for confidential parent and/or child records and reports.
- Provided assistance to other programs when needed.
- Greeted and signed in visitors to facilitate front office operations.
- Supported accurate tracking of staff timecard entries and submissions.
Business Development Representative- Full-Time
Para Consulting
Phoenix, AZ
08.2022 - 03.2023
- Created and improved business pipeline using cold and warm techniques.
- Determined business development opportunities and implemented effective strategy for client acquisition.
- Established strong client relationships to drive business development.
- Developed clientele by networking to find new customers and generate lists of prospective clients.
- Effectively built relationships with both established and potential customers.
- Recommended product changes to enhance customer interest and maximize sales.
- Stayed current on company products and services to provide top-notch expertise to customers.
- Set up potential client contacts, cultivated relationships and followed through on service needs.
- Collaborated with team to forecast based on sales and product profitability.
Debt Collector - Recovery Agent- Full-Time
Progressive Leasing
Glendale, AZ
09.2018 - 08.2022
- Monitored accounts for compliance with established payment plans and flagged non-compliances
- Used skip tracing and other techniques to locate debtors
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices
- Advised customers of alternative actions and strategies for debt repayment and attempted to avoid adversarial communications
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate
- Initiated repossession process upon failure of other collection methods.
Debt Collector - Late Stage Agent- Full-Time
Progressive Leasing
Glendale, AZ
10.2016 - 08.2018
- Used scripted conversation prompts to convey current account information and obtain payments
- Trained new team members on scripts, company services and collection strategies
- Notified co-signers of delinquent accounts to assist in collecting payments
- Entered client details and notes into system for interdepartmental access and review
- Processed debtor payments and updated accounts to reflect new balance
- Worked with customer to create debt repayment plan based on current financial condition
Education
High School Diploma -
Centennial High School
Peoria, AZ05.2016
Glendale Community College
Glendale, AZSkills
- Scheduling appointments
- Microsoft office expertise
- Time management
- Problem solving
- Attention to detail
- Administrative support
- Document management
- Data entry
- Compliance monitoring
- Process improvement
- Team collaboration
- Effective communication
- Processing Payments
- Fluent in Spanish
- Planning & Organizing
Timeline
Child Development Program Clerk-Full-Time-NK-02-00
Department Of Defence
12.2024 - Current
Business Development Representative- Full-Time
Para Consulting
08.2022 - 03.2023
Debt Collector - Recovery Agent- Full-Time
Progressive Leasing
09.2018 - 08.2022
Debt Collector - Late Stage Agent- Full-Time
Progressive Leasing
10.2016 - 08.2018
High School Diploma -
Centennial High School
Glendale Community College