Valerie Spain
Humble,Texas
Summary
Experienced Kelsey-Seybold Clinic employee with a track record of leadership seeking a role to leverage skills for impactful results. Dedicated to delivering exceptional patient care and fostering a collaborative team environment to achieve organizational goals. Known for strong communication and problem-solving abilities, eager to contribute expertise to a dynamic healthcare setting. Passionate about making a positive impact and driving continuous improvement in patient outcomes.
Overview
36
36
years of professional experience
Work History
Kelsey-Seybold Clinic-Tanglewood/Memorial Villages
09.2006 - Current
- Supervised thirty employees
- Coordinated Admin and Departmental meetings
- Oversees budget and planning of events, office supplies and Catering for Departmental meetings.
- Prepared presentations for Admin and Departmental meetings
- Serves as a mentor and coach to clerical staff and subordinates to include providing training and development.
- Supervises clerical staff, provides performance feedback and evaluates performance of direct reports.
- Cover PBX and Front Desk when needed.
- Keep staff abreast of collection and check in totals through weekly Huddle Mail
Administrative Coordinator
Kelsey-Seybold Pasadena Clinic
03.2004 - 01.2006
- Coordinate/supervise the daily operational activities of the Front Desk and Medical Records staff and provide support when needed.
- Manage problems and initiate appropriate decisions and solutions pertaining to patient services and staff.
- Assist Clinic Administrator in the hiring and training of employees.
- Review patient accounts to determine accuracy and work with the business office to solve problems.
- Manage provider schedules and enter hospital charges.
- Manage administrative staff and physician time through KRONOS.
- Approve time off request and obtain appropriate coverage.
- Responsible for daily cash deposits and reports.
- Type and mail physician correspondence.
- Notarize documents
Patient Service Representative/Administrative Float
Kelsey-Seybold Clinic
11.1989 - 03.2004
- Patient registration (patient preparation for office visit)
Education
High School Diploma -
MB Lamar
Houston, TX05-1980
Associate of Science - Pre-Nursing
Houston Community College
Houston, TX12-1990
Bachelor of Science - Biblical Counselor
College of Biblical Studies
Houston, TX03-2006
Skills
- Proficiency in Microsoft Word, Excel, PowerPoint, Visio, SharePoint
- Deadline oriented
- Scheduling and calendar management
- Team leadership
- Customer service
- Problem-solving
- Reliability
- Effective communication
- Adaptability and flexibility
- Team building
- Handling complaints
Timeline
Kelsey-Seybold Clinic-Tanglewood/Memorial Villages
09.2006 - Current
Administrative Coordinator
Kelsey-Seybold Pasadena Clinic
03.2004 - 01.2006
Patient Service Representative/Administrative Float
Kelsey-Seybold Clinic
11.1989 - 03.2004
High School Diploma -
MB Lamar
Associate of Science - Pre-Nursing
Houston Community College
Bachelor of Science - Biblical Counselor
College of Biblical Studies
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