- Crafting and DIY Projects
- Graphic Design
- Photography
- Creative Writing
- Embracing outdoor adventures such as hiking and bird watching
Valerie Standish
Hastings
Summary
Dynamic professional transitioning into a new career path, leveraging a diverse skill set acquired from various roles. Proven track record as an effective customer service manager, dedicated to optimizing processes and enhancing team productivity. Committed to achieving high levels of customer satisfaction, fostering loyalty, and driving retention. Strong ability to align the needs of customers, team members, and organizational goals for mutual success.
Overview
35
35
years of professional experience
Work History
Contract Delivery Driver
MDS - Medical Delivery Service
Minneapolis, MN
09.2025 - 02.2026
- Maintained accurate records of deliveries and inventory management.
- Oversaw compliance with regulatory standards during transportation of sensitive materials.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Delivered radiopharmasuticals with precision and adherence to safety and Hazmat protocols.
Restaurant Supervisor
Treasure Island Resort and Casino
Welch, MN
06.2023 - 05.2024
- Supervised and coordinated restaurant activities to ensure high customer service standards, while restaurant volume and profits reached historic highs.
- Ensured compliance with health and safety standards were met in the service areas, kitchen and storage areas.
- Resolved customer complaints regarding food quality or service issues promptly and courteously.
- Maintained team member records of performance, attendance and disciplinary actions.
- Trained new employees on restaurant policies and procedures.
Professional Dog Trainer and Grooming Associate
Petsmart
Cottage Grove, MN
01.2023 - 06.2023
- Conducted Group and private classes to teach proper socialization and training skills to all aged dogs.
- Assisted owners in addressing problem behaviors such as barking, chewing, digging or aggression.
- Assisted groomers with grooming prep, record keeping and appointment setting.
Pet Care Lead
Pet Suites
Woodbury, MN
07.2022 - 01.2023
- Supervised and coordinated duties and activities of kennel staff in adherence to facility high standards.
- Provided guidance and training on animal handling techniques, safety procedures, health issues and customer service policies.
- Responded to emergency situations calmly and quickly.
- Maintained detailed records of pet’s medical history including vaccinations, treatments, medications and behavior assessments.
- Administered medications as required and provided necessary first aid.
General Manager
Adogo Pet Hotel
Minneapolis, MN
02.2022 - 07.2022
- Coached, mentored and trained team members to improve job performance.
- Established processes to ensure efficient workflow.
- Initiated new projects that increased productivity in an underperforming operation.
- Provided leadership during times of organizational change or crisis situations.
- Analyzed customer feedback to develop action plans for improved services offered.
Owner/Operator
Woofda! Dog Daycare
Woodbury, MN
03.2017 - 11.2020
- Managed daily operations of business, including pet care and enrichment and hiring and training staff.
- Developed strategic plans for increased efficiency and profitability.
- Created marketing plans to attract new clients.
- Fostered and maintained relationships with existing clients by providing exceptional customer service.
Carpenter/ Project Manager
All American Painting and Remodeling
St. Paul, MN
06.2012 - 02.2017
- Led meetings with internal team managers, contractors, and consultants.
- Developed solutions for work risks and issues, meeting timeline goals and objectives.
- Worked with local building inspectors to ensure code compliance.
- Prepared cost estimates and supply lists for projects of various sizes.
- Read blueprints, schematics and drawings to determine layout requirements and project scope.
- Repaired or replaced damaged or non-code compliant structures or components, and participated in all construction projects from demolition, framing and finish carpentry.
Owner/ Operator Multi Unit Restaurants
Ondossagon Enterprises
Ashland, WI
01.1991 - 06.2012
- Supervised and coordinated activities of restaurant staff to ensure customer service standards are met.
- Ensured compliance with health and safety regulations in all restaurant areas.
- Trained and mentored new employees on restaurant policies and procedures.
- Developed training and policy manuals for restaurant staff.
- Developed menus for special events such as festivals, banquets, weddings, catered events and parties, based on budget.
- Active in community development with participation on many boards, committees and special event execution and volunteer positions.
- Oversaw and participated in new restaurant development from construction/ acquisition to openings, including navigation through reconstruction and opening following a catastrophic fire.
- Partnered in developing holdings from a single small family style restaurant to 8 restaurants, a catering department and a small brewery.
Education
Associate of Applied Science - National Registry Emergency Medical Technician
Wisconsin Indianhead Technical College
Ashland, WIBA - Interior Design and English
University of North Dakota
Grand Forks, NDSkills
- Attention to detail
- Decision Making
- Creative Problem Solving
- Excellent Verbal and Written Communications
- Critical Thinking
- Active Listening
- Adaptable to Changing Needs
- Calm and Focused Under Pressure
- Problem-solving
- Punctual and reliable
- Valid Driver's license
- Customer service
- Time management
- Route management
- Safe driving record
Interests
Timeline
Contract Delivery Driver
MDS - Medical Delivery Service
09.2025 - 02.2026
Restaurant Supervisor
Treasure Island Resort and Casino
06.2023 - 05.2024
Professional Dog Trainer and Grooming Associate
Petsmart
01.2023 - 06.2023
Pet Care Lead
Pet Suites
07.2022 - 01.2023
General Manager
Adogo Pet Hotel
02.2022 - 07.2022
Owner/Operator
Woofda! Dog Daycare
03.2017 - 11.2020
Carpenter/ Project Manager
All American Painting and Remodeling
06.2012 - 02.2017
Owner/ Operator Multi Unit Restaurants
Ondossagon Enterprises
01.1991 - 06.2012
Associate of Applied Science - National Registry Emergency Medical Technician
Wisconsin Indianhead Technical College
BA - Interior Design and English
University of North Dakota