Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Valerie Sy

North Las Vegas,NV

Summary

Goal-driven Trainer, excelling in training and coaching over 30 staff members. Renowned for exceptional customer service and a positive attitude, skilled in multitasking, and fostering a collaborative environment, and dedicated to achieving excellence in every interaction.

Overview

3
3
years of professional experience

Work History

Trainer

Chick-fil-A
North Las Vegas, Nevada
12.2023 - Current
  • Conducted training sessions for new team members and existing staff.
  • Trained and coached over 30 staff members on customer service skills, food and beverage knowledge, sales, and health and safety standards.
  • Collaborated with management to identify training needs and objectives.
  • Provided customer service, resolved 10 to 15 complaints weekly, and controlled register transactions.
  • Performed general operations across a fast-paced restaurant serving 100+ customers daily.

Office Assistant

Advance Insurance & Benefits
North Las Vegas, Nevada
01.2023 - 10.2023
  • Handled incoming calls and directed inquiries to appropriate personnel.
  • Greeted and assisted over 20 clients daily at the front desk, ensuring a welcoming and organized front office experience.
  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.

Babysitter

Self Employed
North Las Vegas, Nevada
09.2022 - 12.2022
  • Maintained a safe and nurturing environment, including meal preparation, hygiene assistance, and bedtime routines.
  • Communicated effectively with parents to provide daily updates and ensure alignment on childcare needs and preferences.
  • Maintaining a positive attitude while being patient and understanding with the children.

Education

Bachelor of Science - Nursing

College of Southern Nevada
Las Vegas, NV
05-2027

High School Diploma -

Zamboanga Del Sur National High School
Zamboanga, Philippines
06-2022

Skills

  • Customer service
  • Training and coaching
  • Excellent multi-tasker
  • Positive attitude and enthusiasm

References

Available upon request.

Timeline

Trainer

Chick-fil-A
12.2023 - Current

Office Assistant

Advance Insurance & Benefits
01.2023 - 10.2023

Babysitter

Self Employed
09.2022 - 12.2022

Bachelor of Science - Nursing

College of Southern Nevada

High School Diploma -

Zamboanga Del Sur National High School

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