Valerie Taylor
Williston,FL
Summary
Detail-oriented professional skilled in customer relations and data management within educational and administrative environments. Demonstrated expertise in maintaining accurate records, communicating effectively with stakeholders, and optimizing workflow processes.
Overview
1
1
Certification
22
22
years of professional experience
Work History
Teacher
Levy County School Board
Levy County, FL
07.2018 - Current
- Held multiple roles in diverse educational settings including general education classrooms, support facilitation, hospital homebound, and separate classroom.
- Coordinate daily work of four instructional paraprofessionals, including scheduling, delegation, and communication.
- Communicate with administrators, staff, and families.
- Maintain records, schedules, reports, and correspondence.
- Use word processing, spreadsheets, electronic systems, and other technology to organize information and complete administrative tasks.
Information & Records Clerk
ManpowerGroup
Ocala, FL
09.2017 - 07.2018
- Managed case files for assignment with Florida Department of Children and Families, ensuring compliance and accuracy.
- Indexed documents retrieved from electronic inboxes into client case files for efficient processing.
- Processed high volumes of confidential records in accordance with established procedures, ensuring data integrity.
- Consistently met daily production requirements of 300+ documents while maintaining accuracy.
Circulation Coordinator
The Star Banner
Ocala, FL
02.2005 - 08.2009
- Resolved escalated customer complaints through phone, email, and in-person interactions, enhancing customer satisfaction.
- Generated daily reports, reviewed data for errors, and updated delivery and routing information in the database to ensure accurate service.
- Optimized workflow processes by implementing merges and macros to enhance task efficiency. by creating merges and macros to increase efficiency and productivity.
- Recorded customer subscription details in the database to ensure accurate tracking. regarding subscription status into the database.
- Compiled monthly reports, maintained mailing lists, and processed bills and payments to support efficient operations.
Education
Bachelor of Science - Psychology
University of Central Florida
Orlando, FL12-2010
Associate of Arts - Elementary Education
College of Central Florida
Ocala, FL05-2005
Skills
- Microsoft Office Suite
- Data management
- Information processing
- Customer relations
- Effective communication
- Typing speed 45 wpm
Certification
- Business Management • Business Operations • Business Specialist • Office Specialist • Office Support, College of Central Florida 2018
Timeline
Teacher
Levy County School Board
07.2018 - Current
Information & Records Clerk
ManpowerGroup
09.2017 - 07.2018
Circulation Coordinator
The Star Banner
02.2005 - 08.2009
Bachelor of Science - Psychology
University of Central Florida
Associate of Arts - Elementary Education
College of Central Florida