Valerie Tirado
Hope Mills,NC
Summary
Motivated and detail-oriented Administrative Professional with extensive customer service experience. Skilled in providing empathetic, solution-focused assistance through digital platforms. Over a decade of experience supporting teams in high-pressure environments, with strong communication, multitasking, and troubleshooting skills that enhance team success.
Overview
17
17
years of professional experience
Work History
CNA
Interim Healthcare
06.2023 - 01.2024
- Executed flawless data entry while ensuring timely updates for patient records.
- Streamlined Patient Care scheduling processes through effective communication systems.
- Handled confidential information with strict adherence to HIPAA standards and digital security protocols.
- Coordinated efforts among healthcare professionals to drive better patient outcomes.
Manager
Kmart
CT
01.2016 - 10.2019
- Addressed complaints via electronic and telephonic communication, achieving a 95% customer satisfaction in a fast-paced support venue.
- Showcased ability to multitask efficiently under pressure.
- Performed duties with minimal oversight.
- Executed strategic workload allocation.
Administrative Assistant
Mongeluzzo
CT
04.2007 - 09.2009
- Prioritizing and responding to high volumes of calls and emails, ensuring clear communication and timely responses.
- Formulated agendas, ensured precise note-taking, and safeguarded sensitive information on secure platforms.
- Managed tasks independently using digital tools to enhance organization.
Education
CNA Certificate -
Cumberland Nursing Academy
NC08.2023
College Prep - High School
Holy Cross High School
CT05.2006
Skills
- Time management
- Meeting deadlines
- Conflict resolution
- Independent problem-solving
- Critical thinking
- Customer service
- Adaptability
- Digital organization
- Attention to detail
- Typing 60WPM
- Inspirational skills
- Motivational skills
- Guidance
- Active listening
- Multitasking
Core Work Skills
- Skilled at time management, meeting deadlines, conflict resolution, independent problem-solving, and critical thinking
- Delivers high-quality, solution-driven, empathetic and patient customer service care 100% of the time.
- Adapts quickly to new software and changing tools, platforms, and workflows in fast-paced virtual teams.
- Maintains clean digital workspaces, structured files, and organized workflows
- Attention-to-details and typing 60WPM
- Energized by investigating issues, inspiring and motivating, and providing guidance in place of manager when needed.
- Active-listening skills, multitasking, and organizational skills
Timeline
CNA
Interim Healthcare
06.2023 - 01.2024
Manager
Kmart
01.2016 - 10.2019
Administrative Assistant
Mongeluzzo
04.2007 - 09.2009
CNA Certificate -
Cumberland Nursing Academy
College Prep - High School
Holy Cross High School