VALERIE TOOMATA
Lakewood,WA
Summary
Dynamic and dedicated professional seeking a challenging opportunity to leverage extensive training and skills to drive significant contributions to organizational success. Committed to fostering a collaborative team environment that encourages growth and innovation. Proven ability to adapt and thrive in fast-paced settings while consistently delivering high-quality results.
Overview
20
20
years of professional experience
Work History
Deicer/Station Trainer
Integrated Deicing Services
08.2021 - 04.2025
- Conducted classroom and field training with deicing staff to sign off for certification requirements to carry out deicing/anti-icing job duties.
- Assisted in training new team members on proper deicing procedures and safety protocols.
- Utilized advanced technology tools such as boom lifts effectively for precise application of deicing agents onto aircraft surfaces.
- Provided support during extreme weather events, enabling flights to continue operating safely despite challenging conditions.
- Maintained proper documentation of all deicing activities for compliance with federal regulations and company policies.
- Streamlined deicing operations for increased efficiency and faster turnaround times.
- Inspected equipment regularly, ensuring optimal performance and timely maintenance or replacement as needed.
- Maintained clean and safe work area and reported discrepancies to management.
- Improved communication with pilots regarding weather conditions, allowing for informed decisions about necessary deicing measures.
- Enhanced aircraft safety by thoroughly deicing and removing snow, ice, and frost from planes.
- Collaborated with ground crew members to facilitate smooth transitions between deicing and other pre-flight procedures.
- Used prescribed personal protective and safety equipment such as respiratory protection, gloves, eye wear and other devices.
- Actively participated in regular safety briefings, trainings, staying updated on best practices within the industry.
- Contributed to environmental sustainability by adhering to environmentally friendly practices in the use and disposal of chemicals.
Housing Case Manager
Catholic Community Services
07.2019 - 12.2020
- Developed and Initiated Housing Stability Plan: Assessed barriers utilizing motivational interviewing with a progressive engagement approach to housing identifying client’s strengths and needs, and develop a strength-based and client-centered plan for housing, housing retention, employment, transportation and counseling as needed for clients.
- Worked with disabled and displaced veterans who sought assistance in basic needs and connected them to organizations, programs and resources to aid them in obtaining sustainable housing and employment.
- Empowered clients to make informed decisions related to their housing needs by conducting comprehensive assessments and providing tailored guidance.
- Provided crisis intervention services as necessary to ensure client safety while addressing urgent issues related to shelter or transitional living arrangements.
- Assisted clients in developing budgeting skills and financial planning strategies necessary for maintaining stable housing situations long-term.
- Advocated on behalf of clients during housing negotiations, securing favorable leases and rental agreements for long-term success.
- Established partnerships within the community to address various barriers faced by clients seeking stable housing opportunities, such as employment or mental health support services.
- Developed effective time-management skills juggling multiple caseloads concurrently without sacrificing quality of care provided.
- Attended meetings and trainings as necessary and represented CCS Coordinated Entry Case Manager for Quarterly Case Management meetings with other non-profit agencies.
- Coordinated individualized discharge plans to manage safe transition into housing or rehabilitation services.
- Maintained detailed records of client progress, documentation of services and case notes.
Shelter Generalist
Catholic Community Services
06.2017 - 07.2019
- Monitored incoming/outgoing foot traffic at the front door and outside of the facility within the vicinity of the building.
- Resolved disputes and responded to disruptive behavior assisting in de-escalation tactics to maintain the safety of other clients and staff within the shelter (fights, mental health emergencies, drug dealing, etc.).
- Provided behavioral management and counseling for a diverse population of individuals some with chemical dependency and/or mental health issues.
- Wrote timely and behaviorally descriptive Ban Reports for guests in violation of rules on CCS property.
- Aided guests who were in crisis providing help or resources for behavioral, mental, medical or drug rehab needs.
- Worked in different program service areas such as clothing room, long term storage, office, and kitchen cleaning and organizing areas as needed.
- Collaborated with the other staff, mental health team and social workers to promote positive and productive behavioral changes in guests.
- Assisted fire and emergency medical personnel during medical crisis with clients as needed.
- Participated in multi-disciplinary case staff meetings as needed to coordinate services for guests.
- Maintained written and computerized records of client roster and files. the daily schedule for each program. wake up times, meal times, check-in times and bedtimes.
- Assisted in the 90 Day Shelter Respite Program for clients transitioning from hospital care to the shelter. Offering care limited to medication, appointment, hygiene care reminders.
- Trained new team members effectively, increasing overall team efficiency.
Collections Specialist
Puget Sound Collections
12.2015 - 05.2017
- Worked in call center environment handling manual and automatically dialed outbound calls for outstanding medical, court, property management and refuse disposal balances owed to clients.
- Sought resolution for balances via payment in full, settlement offers, agreed payment arrangements or insurance information to resolve debt.
- Requested writs and suits as needed on unresolved accounts following work policies to close debt with legal means.
- Submitted and updated credit reports as necessary for qualifying consumer accounts.
- Recorded and maintained consumer files abiding by FDCPA regulations to handle accounts accordingly to meet client expectations in a courteous and professional manner.
- Used skip tracing and other techniques to locate debtors.
- Maintained compliance with state and federal regulations during all collections activities, ensuring ethical business practices.
Receiving Clerk
Supervalu Distribution Center
03.2015 - 10.2015
- Communicated with buyers, carriers, schedulers and warehouse receiving staff on changes in item substitutions, appointment times and refusal of damaged freight.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Implemented organizational system to streamline processing orders and deliveries to meet time sensitive deadlines.
- Reduced errors and discrepancies by meticulously verifying shipment contents against purchase orders and invoices.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
Health Records Clerk
Puyallup Tribal Health Authority
02.2005 - 10.2013
- Assisted with typing, data entry, and answering incoming calls as required.
- Worked collaboratively with medical coders and billers to process patient encounters in a timely manner.
- Utilized document imaging software to index, store and retrieve records.
- Resolved discrepancies in record data thorough research and cross-referencing of related documents.
- Collaborated with team members to optimize cross-departmental records management workflows, leading to increased efficiency.
- Provided training to new records clerks to improve knowledge and skills.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Maintained patient records systems by archiving, scanning and indexing important documents and files.
Education
High School Diploma -
Health Unit Coordinator Certificate - undefined
CPTC
Lakewood, WA01.2004
Skills
- Proficient typing speed of 50 wpm
- Skilled in Microsoft Word, Excel, and Outlook functionalities
- Experience with AS/400 Shipping/Receiving program for warehouse and experience with RPMS and Next-Gen electronic medical record programs and CUBS OS
- Data management and organization
- Extensive background in customer service
- Proficient in managing relationships and tasks
- Motivational interviewing techniques
- Experience in behavior management strategies
- Effective time management
- Adaptability
- Inventory management
- Organized record management
- Comprehensive documentation skills
- Critical analysis
- Event coordination expertise
- Team leadership & development
- Logistics coordination
- Workflow optimization
- Inventory monitoring and management
- Account review
- Financial management
- Account reconciliation
- Conflict resolution techniques
- Professionalism and ethics
Timeline
Deicer/Station Trainer
Integrated Deicing Services
08.2021 - 04.2025
Housing Case Manager
Catholic Community Services
07.2019 - 12.2020
Shelter Generalist
Catholic Community Services
06.2017 - 07.2019
Collections Specialist
Puget Sound Collections
12.2015 - 05.2017
Receiving Clerk
Supervalu Distribution Center
03.2015 - 10.2015
Health Records Clerk
Puyallup Tribal Health Authority
02.2005 - 10.2013
Health Unit Coordinator Certificate - undefined
CPTC
High School Diploma -
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