Valerie Trejo
San Antonio,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities that will benefit an agency that I can grow with professionally.
Overview
15
15
years of professional experience
Work History
Customer Advocate
Speedy Cash
San Antonio, TX 282
04.2017 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Promoted available products and services to customers during service, account management and order calls.
- Welcomed, greeted and assisted guests in high-traffic store.
- Researched and resolved account and service problems with friendly, knowledgeable support.
Call Representative
Alorica
San Antonio, TX
12.2022 - 07.2023
- Answered inbound customer service calls to assist with questions, concerns or problems.
- Attended training to stay up to date with new products and service offerings.
- Developed understanding of client's business and supported procedures and adherence to service agreements.
- Leveraged scripts and other resources to answer questions and direct to appropriate resources.
- Met customer call guidelines for service levels, handle time and productivity.
Home Care Provider
Mi Casa Home Health
San Antonio, TX
01.2016 - 04.2018
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Assisted disabled clients to support independence and well-being.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
Home Health Care Provider
Axiom Home Health
San Angelo, TX
03.2013 - 09.2013
- Completed household management tasks for clients within private home settings.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Provided assistance to clients by handling household cleaning duties, managing schedules and transporting to and from medical appointments.
- Interacted kindly with patients and families and displayed positive, outgoing attitude.
Server
China Rose
San Antonio, TX
01.2012 - 04.2017
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
Cashier
Chevron
San Antonio, TX
01.2010 - 01.2012
- Answered inbound customer service calls to assist with questions, concerns or problems.
- Attended training to stay up to date with new products and service offerings.
- Developed understanding of client's business and supported procedures and adherence to service agreements.
- Leveraged scripts and other resources to answer questions and direct to appropriate resources.
- Met customer call guidelines for service levels, handle time and productivity.
Education
High School Diploma -
Marque Learning Center
San Antonio, TX11.2011
Skills
- Excellent Customer Service
- Calm and Professional Under Pressure
- Cash Handling
- Problem-Solving Skills
Timeline
Call Representative
Alorica
12.2022 - 07.2023
Customer Advocate
Speedy Cash
04.2017 - Current
Home Care Provider
Mi Casa Home Health
01.2016 - 04.2018
Home Health Care Provider
Axiom Home Health
03.2013 - 09.2013
Server
China Rose
01.2012 - 04.2017
Cashier
Chevron
01.2010 - 01.2012
High School Diploma -
Marque Learning Center