Valerie Trizzino
Hospitality
Massillon,OH
Summary
Experienced customer service professional with 15 years of proven success in delivering exceptional guest experiences. Seeking to utilize expertise in guest services and contribute to a reputable organization known for integrity and high professional standards. Skilled in interpersonal communication, adaptable to new challenges, consistently punctual, friendly demeanor, and adept at fostering productive collaborations with team members.
Overview
10
10
years of professional experience
Work History
Front Desk Agent
Residence Inn By Marriot
04.2025 - Current
- Oversaw guest arrivals and departures, guaranteeing smooth transitions.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly..
- Oversaw room assignments and upheld accurate reservation records utilizing Fosse and Marsha property management systems.
- Ensured prompt resolution of guest concerns while fostering positive connections.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Participated in regular staff meetings to share feedback and suggest improvements for overall hotel operations.
- Maintained exceptional service standards while managing calls.
- Enhanced guest experience by providing tailored suggestions based on local knowledge.
- Developed strong rapport with returning guests, providing personalized service that led to increased positive reviews online.
- Maintained strict confidentiality regarding sensitive guest information as per company policy guidelines.
- Completed late check-ins and directed guests to rooms and facilities.
- Enforced policies and procedures to increase efficiency.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Increased awareness of hotel brand's loyalty program during interactions.
- Prepared reports on guest satisfaction levels and other metrics.
Personal Shopper
Spark Delivery
03.2024 - 03.2025
- Executed shopping and delivery of customer orders with efficiency and promptness.
- Ensured compliance with tailored customer order instructions.
- Ensured high-quality customer service while effectively managing customer issues.
- Worked productively with customers to meet order requirements and service expectations.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Suggested substitute products when certain items were not in stock.
- Curated personalized shopping experiences based on individual client preferences and needs.
Dasher
DoorDash
03.2022 - 03.2024
- Achieved a 100% completion rate while delivering more than 1000 orders.
- -Provided excellent customer service maintaining a 4.9 star rating
- Coordinated simultaneous deliveries efficiently.
- -Utilized GPS and route planning tools to optimize delivery routes
- Maintained high levels of customer satisfaction through prompt food order delivery.
Server
Rooster’s Wings
06.2019 - 03.2021
- -Provided exceptional customer service
- Coordinated various tables and orders efficiently.
- -Demonstrated strong knowledge of menu items
- Ensured seamless completion of cash and credit payments.
- Followed established safety and sanitation guidelines consistently.
Bookkeeper/Receptionist
North Canton Drain & Sewer
08.2017 - 06.2019
- Managed payment processing for vendors and suppliers. Managed billing and collections processes.
- Managed payroll operations and completed tax filing with precision.
- Conducted account reconciliation to verify financial accuracy.
- Developed and maintained comprehensive filing systems for financial documentation to support record-keeping needs.
- Maintained and processed invoices, deposits, and money logs.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Conducted monthly bank reconciliations to validate financial accuracy.
- Resolved discrepancies in financial records.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
Bartender
Greentown VFW 9904
04.2015 - 09.2018
- Oversaw operations of a busy bar.
- Crafted innovative drink selections.
- Ensured cleanliness and orderliness of bar space.
- Managed cash exchanges.
- Proficient in all aspects of bar operations including inventory, POS systems and staff training.
- Implemented efficient workflow processes, enhancing service speed during peak hours..
- Ensured compliance with health and safety regulations, fostering a safe environment for patrons and staff.
- Developed strong relationships with customers, promoting repeat business through exceptional service.
- Managed high traffic periods effectively during special events, nights, and weekends.
- Executed cash management tasks diligently, maintaining accurate shift-end balances.
- Executed opening and closing tasks, including printing sales reports.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Ensured adherence to state laws in alcohol service and customer interactions..
Education
Associates - Speech Pathology And Audiology
Kent State Starl
North Canton, OHDiploma - College Prep
Glenoak High School
Canton05.2016
Skills
- Strong leadership and communication skills
- Ability to organize and prioritize job tasks and requirements
- Collaboration with employees
- Work proactively with minimal supervision
- Fast learner, adapt well to change and new skill requirements
- Customer service and guest services
- Problem-solving skills
- Administrative skills
- POS systems and property management systems
- Conflict management
- Record preparation
- Problem-solving
- Phone and email etiquette
- Detail-oriented
- Payment processing
- Front office management
- Charge posting
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Type
Full TimeTimeline
Front Desk Agent
Residence Inn By Marriot
04.2025 - Current
Personal Shopper
Spark Delivery
03.2024 - 03.2025
Dasher
DoorDash
03.2022 - 03.2024
Server
Rooster’s Wings
06.2019 - 03.2021
Bookkeeper/Receptionist
North Canton Drain & Sewer
08.2017 - 06.2019
Bartender
Greentown VFW 9904
04.2015 - 09.2018
Associates - Speech Pathology And Audiology
Kent State Starl
Diploma - College Prep
Glenoak High School
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