Summary
Overview
Work History
Education
Skills
Timeline
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Raegan Riddick

Chesapeake,VA

Summary

Extensive knowledge of customer relations and commitment to individualized care. Successful at multitasking and bookkeeping.

Overview

4
4
years of professional experience

Work History

Front Desk Associate

Residence Inn By Marriot
09.2019 - Current
  • Maintain cleanliness and organization of front desk area.
  • Greet visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Answer multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Use quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Take reservations over via phone, in person, and via computer for guests and provided confirmation information.
  • Calculate billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Manage over 60 questions and calls per day.

Education

Associate of Science - Paralegal Studies

Tidewater Community College
Chesapeake
05.2025

Bachelor of Science - Business Administration

Elizabeth City State University
Elizabeth City, NC
05.2022

Skills

  • Inquiry Response
  • Incoming Mail Sorting & Transportation Arrangements
  • Advertising Services & Negotiation Tactics
  • Online Bookings Management
  • Efficient Service & Guest Satisfaction
  • Paperwork Processing & Incoming Mail Sorting
  • Relationship Establishment

Timeline

Front Desk Associate

Residence Inn By Marriot
09.2019 - Current

Associate of Science - Paralegal Studies

Tidewater Community College

Bachelor of Science - Business Administration

Elizabeth City State University

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Raegan Riddick