Raegan Riddick
Chesapeake,VA
Summary
Extensive knowledge of customer relations and commitment to individualized care. Successful at multitasking and bookkeeping.
Overview
4
4
years of professional experience
Work History
Front Desk Associate
Residence Inn By Marriot
Norfolk, VA
09.2019 - Current
- Maintain cleanliness and organization of front desk area.
- Greet visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answer multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Use quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Take reservations over via phone, in person, and via computer for guests and provided confirmation information.
- Calculate billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Manage over 60 questions and calls per day.
Education
Associate of Science - Paralegal Studies
Tidewater Community College
Chesapeake05.2025
Bachelor of Science - Business Administration
Elizabeth City State University
Elizabeth City, NC05.2022
Skills
- Inquiry Response
- Incoming Mail Sorting & Transportation Arrangements
- Advertising Services & Negotiation Tactics
- Online Bookings Management
- Efficient Service & Guest Satisfaction
- Paperwork Processing & Incoming Mail Sorting
- Relationship Establishment
Timeline
Front Desk Associate
Residence Inn By Marriot
09.2019 - Current
Associate of Science - Paralegal Studies
Tidewater Community College
Bachelor of Science - Business Administration
Elizabeth City State University