Austin Murphy

• Maintained cleanliness and organization of front desk area.
• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Used internal software to process reservations, check-ins and check-outs.
• Answered guest questions and referred to local points of interest.

Available as needed to compile statistics and client profiles as needed based on operating statistics provided by the company.

• Greeted customers and helped with product questions, selections and purchases.
• Helped customers complete purchases, locate items and join reward programs.
• Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
• Maintained clean sales floor and straightened and faced merchandise.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.

• Learned new materials, processes and programs quickly.
• Attended training courses to build understanding of processes, techniques and industry.
• Increased training efficiency by working closely with supervisor and coworkers, asking questions, and giving honest, detailed feedback.
• Maintained high levels of efficiency during training by taking detailed notes and asking questions.