Valerie Turner
Lynwood,CA
Summary
Versatile and dynamic, with a proven track record at South Bay Lexus in enhancing customer satisfaction and streamlining warranty processes. Skilled in cooking and sanitation practices, I excel in problem-solving and maintaining high standards of cleanliness. Demonstrated ability to improve service quality and manage cash transactions efficiently, contributing to increased customer loyalty and operational excellence.
Overview
32
32
years of professional experience
Work History
Cafeteria Worker
Compton Unified School District
08.2022 - Current
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Received and stored incoming supplies according to procedures.
- Cooked food per recipe requirements in large batches for routine school breakfasts, lunches, and special events.
- Enhanced food quality by maintaining high standards of cleanliness and sanitation in food preparation areas.
- Maximized food safety by consistently following proper food handling procedures and storage guidelines.
Warranty Clerk
South Bay Lexus
09.2013 - 03.2020
- Maintained accurate records of all warranty claims, ensuring proper documentation and organization.
- Enhanced customer satisfaction by efficiently processing warranty claims and providing timely resolutions.
- Collaborated with service technicians to diagnose issues and determine eligibility for warranty coverage.
Customer Service Cashier
South Bay Lexus
09.2013 - 02.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
Cashier Manager
NORM REEVES HONDA SPRSTR Cerritos
03.1993 - 09.2013
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
Education
No Degree - Accounting
Cerritos College
Norwalk, CA09-1993
High School Diploma -
Alain LeRoy Locke
Los Angeles, CA06-1979
Skills
- Dishwashing
- Sanitation practices
- Cooking
- Problem-solving
Timeline
Cafeteria Worker
Compton Unified School District
08.2022 - Current
Warranty Clerk
South Bay Lexus
09.2013 - 03.2020
Customer Service Cashier
South Bay Lexus
09.2013 - 02.2020
Cashier Manager
NORM REEVES HONDA SPRSTR Cerritos
03.1993 - 09.2013
No Degree - Accounting
Cerritos College
High School Diploma -
Alain LeRoy Locke
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