Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Valerie VanBrunt

Corpus Christi,TX
Valerie VanBrunt

Summary

Accomplished Certified Pharmacy Technician with a proven track record at Walgreen's Pharmacy, enhancing patient care through expert medication dispensing and rigorous HIPAA compliance. Leveraged problem-solving skills and drug inventory management to streamline pharmacy operations, significantly boosting efficiency. Demonstrates exceptional team collaboration and a commitment to healthcare regulations, ensuring high levels of customer satisfaction and safety. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

9
years of professional experience

Work History

Walmart

Certified Pharmacy Technician
10.2023 - Current

Job overview

  • Answered inquiries from patients, healthcare professionals and physicians regarding pharmaceutical drugs.
  • Developed and implemented improvements to pharmacy organization system.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Managed opening and closing duties for pharmacy.
  • Resolved third-party billing, computer system and customer service issues.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.

Multiple

Service Industry
03.2015 - Current

Job overview

  • Increased team productivity with effective communication and collaboration strategies.
  • Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
  • Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
  • Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
  • Improved workflow management by introducing time-saving tools and techniques that boosted employee productivity.
  • Assisted in training new employees on company policies, procedures, and best practices to improve overall efficiency.
  • Completed routine maintenance tasks efficiently, ensuring optimal equipment performance and minimizing downtime.
  • Provided exceptional service to clients, fostering strong relationships and repeat business.
  • Streamlined work processes by implementing efficient organizational systems and procedures.
  • Boosted revenue generation by upselling additional products or services when appropriate during customer interactions.
  • Supported continuous improvement initiatives by participating in internal meetings aimed at identifying areas for growth or optimization.
  • Reduced errors in service delivery by implementing quality control measures that ensured adherence to industry standards.

Walgreen's Pharmacy

Certified Pharmacy Technician
10.2021 - 10.2023

Job overview

  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Maintained accurate inventory levels for efficient pharmacy operations and cost control.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Collected co-payments or full payments from customers.
  • Counted, measured and compounded medications following standard procedures.

CVS Pharmacy

Pharmacy Technician Trainee
12.2020 - 10.2021

Job overview

  • Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
  • Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients.
  • Assisted pharmacists in managing medication inventory, ensuring adequate stock levels for timely patient service.
  • Maintained a high degree of professionalism and integrity, upholding ethical standards associated with the Pharmacy Technician Trainee role at all times.

Education

Vernon College
Vernon, TX

Associate Of Applied Science from Undergraduate
05.2018

University Overview

Skills

  • Problem-solving skills
  • Insurance Billing
  • HIPAA Regulations
  • Medication Dispensing
  • Team Collaboration
  • Workflow Optimization
  • Pharmacy and customer records management
  • Patient confidentiality
  • Insurance Verification
  • Advanced math skills
  • Pharmacy Law Compliance
  • Drug Classification Knowledge
  • Regulatory Compliance
  • Drug safety
  • Answering customer questions
  • Supply Restocking
  • Drug Inventory Management
  • Healthcare regulations

Timeline

Certified Pharmacy Technician
Walmart
10.2023 - Current
Certified Pharmacy Technician
Walgreen's Pharmacy
10.2021 - 10.2023
Pharmacy Technician Trainee
CVS Pharmacy
12.2020 - 10.2021
Service Industry
Multiple
03.2015 - Current
Vernon College
Associate Of Applied Science from Undergraduate

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Valerie VanBrunt