Summary
Overview
Work History
Education
Skills
Leadership Experience
References
Timeline
Generic

VALERIE VELASCO

Cedar Rapids,IA

Summary

Four years of retail experience across customer service, sales, and BOPUS operations. Proven ability to educate customers and effectively upsell products on the sales floor. Demonstrated flexibility and strong teamwork skills in fast-paced environments. Known for successfully handling escalated customer support issues.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

BLAIN'S FARM AND FLEET
Clinton, IA
08.2022 - Current
  • Handled incoming calls from customers regarding the services or products offered in the store.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Maintained front desk to provide positive first impression.
  • Identified discrepancies between physical count and computer data.

Education

Business Administration: Management - AAS -

KIRKWOOD COMMUNITY COLLEGE
Cedar Rapids, IA
12-2026

High School -

CLINTON HIGH SCHOOL
Clinton, IA
05-2024

Skills

  • Leadership and event planning
  • MS Office proficiency
  • Guest services and support
  • Conflict resolution strategies
  • Customer service excellence
  • Team collaboration
  • Effective communication

Leadership Experience

  • Student Council President, 2023-2024
  • Class President, 2023-2024
  • Softball team captain 2022-2023

References

References available upon request.

Timeline

Customer Service Representative

BLAIN'S FARM AND FLEET
08.2022 - Current

Business Administration: Management - AAS -

KIRKWOOD COMMUNITY COLLEGE

High School -

CLINTON HIGH SCHOOL
VALERIE VELASCO