VALERIE VICUNA
Steadfast Management Company
San Antonio,TX
6
years of professional experience
Oversaw daily operations of multifamily housing properties, focusing on optimizing occupancy growth and maintaining high standards of resident satisfaction.
Work History
Assistant Manager / Leasing Specialist
9 Months- Oversee daily operations, collections, resident accounts, and financial reporting for a multifamily community.
- Drive occupancy through leasing, renewals, resident retention initiatives, and targeted marketing efforts.
- Consistently secure 10–15 new leases monthly through effective lead management and sales strategies.
- Train and mentor leasing professionals on customer service standards and Fair Housing compliance.
Assistant Property Manager / Interim Manager
7 Months- Supported management of a LIHTC community while ensuring compliance with federal and state regulations.
- Processed certifications and recertifications, maintaining accurate resident documentation.
- Assisted with leasing, resident relations, audits, inspections, and daily operations.
Leasing Agent
3 Months- Managed the leasing process from prospect engagement through move-in.
- Consistently exceeded leasing goals through relationship-building and sales-focused customer service.
- Increased community visibility through outreach events, referrals, and social media marketing.
Multi-Site Assistant Property Manager / Interim Manager
2 Years 6 Months- Managed operations for two apartment communities totaling 242 units.
- Achieved and maintained zero delinquency through proactive collections and account management.
- Assisted with budgeting, financial reporting, resident retention, and vendor coordination.
- Provided leadership and operational continuity while serving as Interim Manager.
Leasing Agent
11 Months- Conducted property tours, processed applications, and prepared lease documentation.
- Exceeded leasing goals through strong prospect engagement and follow-up.
- Assisted with renewals, resident communications, and community marketing initiatives.
Education
High School Diploma
Skills
Property Operations | Conventional & Market-Rate Leasing | LIHTC Compliance | Occupancy Growth | Resident Retention | Leasing & Sales | Collections & Delinquency Control | Financial Reporting | Team Leadership | Fair Housing Compliance | Marketing & Outreach | Customer Service
Dependable and responsible
Attention to detail
Time management
Flexible and adaptable
Multitasking
Excellent communication
Critical thinking
Accomplishments
- Generated an average of 10–15 new leases per month through strategic lead management and sales-driven leasing practices.
SOFTWARE & SYSTEMS
- Entrata
- Yardi
- OneSite
- Microsoft Office Suite
Timeline
Assistant Manager / Leasing Specialist
Steadfast Management Company
11.2025 - CurrentRead More
Assistant Property Manager / Interim Manager
Palladium Crestway
04.2025 - 11.2025Read More
Leasing Agent
American Landmark Property Management – Royal Palms
01.2025 - 04.2025Read More
Multi-Site Assistant Property Manager / Interim Manager
Trinity Property Consultants
01.2022 - 07.2024Read More
Leasing Agent
BH Management – Stone Creek Apartments
01.2021 - 12.2021Read More
Luther Burbank High School
High School Diploma
Read More