Jaisean Calloway
Minneapolis
Summary
Results-driven property management professional with extensive experience in market-rate residential operations, leasing strategy, and occupancy optimization, supported by a strong foundation in mixed-income housing environments. Proven ability to drive performance through targeted marketing initiatives, resident retention strategies, and efficient on-site operations. Demonstrated success increasing occupancy from 82% to 95% by implementing open house events, enhancing online property listings, utilizing virtual tours, and strengthening prospect follow-up systems. Skilled in full-cycle leasing operations including prospect engagement, application processing, lease execution, and renewal strategy, with a strong focus on maximizing occupancy and revenue performance. Experienced in rent collection, delinquency reduction, maintenance coordination, and budgeting support to ensure stable and efficient property operations. Strong communicator and problem-solver with a track record of improving resident satisfaction, strengthening community engagement, and collaborating effectively with maintenance and leadership teams. Committed to operational excellence and advancing into a Market-Rate Property Manager leadership role.
Overview
5
5
years of professional experience
Work History
Property Manager - (LIHTC & HUD Compliance)
Hayes Gibson
Minneapolis
11.2025 - Current
- Supports daily operations of a mixed-income residential property consisting of market-rate and Naturally Occurring Affordable Housing (NOAH) units, overseeing performance across approximately 220 units.
- Assists with leasing activities, resident relations, and on-site operations to maintain occupancy levels of [85%–95%] and strong resident satisfaction scores.
- Supports compliance processes including file management and reporting, contributing to 100% audit readiness / successful compliance reviews.
- Coordinates with maintenance teams and vendors to ensure timely completion of maintenance requests, maintaining an average 1-day response/turnaround time for service request resolution.
- Assists with rent collection efforts, delinquency tracking, and resident communication, helping maintain delinquency below [10%].
- Supports property manager with reporting, documentation, and operational functions contributing to efficient monthly reporting and site performance tracking.
Property Manager - (Mixed-Use Property)
Hayes Gibson
West St. Paul
06.2024 - 11.2025
- Managed daily operations of a mixed-use residential property (approximately 280 units) consisting of market-rate and LIHTC housing, ensuring compliance and operational efficiency across both asset types.
- Supported full-cycle property management including leasing oversight, resident relations, maintenance coordination, and financial performance tracking, contributing to occupancy levels of 95%–98%.
- Managed resident concerns, lease enforcement, and escalation situations while maintaining Fair Housing compliance and strong resident satisfaction standards (93%+ satisfaction/retention target).
- Supported LIHTC income certifications, recertifications, and compliance documentation, maintaining 100% audit readiness and successful file reviews.
- Assisted with budgeting, expense tracking, and financial reporting, contributing to property performance goals and supporting NOI stabilization and variance control within [3–5%] targets.
- Coordinated maintenance and vendor operations to ensure timely completion of service requests (average 2–3 day turnaround) and efficient unit turnover processes, while strengthening resident retention through proactive communication and engagement initiatives.
- Recognition: MADACS Award Nominee (2025) – Recognized for outstanding performance, leadership, and contributions to property operations and resident satisfaction.
Assistant Site Manager – Tax Credit Property (LIHTC / Section 8 Experience)
Hayes Gibson
Minneapolis
06.2023 - 06.2024
- Supported daily operations of a tax credit (LIHTC) and Section 8 subsidized housing property, ensuring 100% compliance with federal, state, and investor regulations.
- Assisted with income certifications, recertifications, and compliance file audits, contributing to successful audit outcomes with zero major findings.
- Supported leasing and move-in processes for income-restricted units, maintaining occupancy levels of 95%+ within program restrictions while ensuring proper eligibility verification and documentation.
- Coordinated with residents, caseworkers, and housing authorities to process vouchers, rent calculations, and compliance updates, ensuring timely and accurate tenant account management.
Leasing Consultant / Leasing Specialist – Bader (Market-Rate Property)
Steven Scott – Bader
Richfield
10.2021 - 06.2023
- Increased property occupancy from 82% to 95% through targeted leasing strategies and enhanced marketing initiatives within 40 days.
- Organized and hosted open house events, increasing prospect traffic and improving leasing velocity and conversion rates.
- Enhanced online property presence by optimizing listings with detailed unit descriptions, professional imagery, and neighborhood highlights, improving lead engagement.
- Introduced and maintained virtual tours, expanding remote leasing accessibility and reducing vacancy downtime.
- Strengthened marketing outreach through social media engagement, ILS optimization, digital advertising, and neighborhood-focused content, attracting higher-quality leads.
- Managed prospect follow-up, application processing, and leasing coordination while ensuring Fair Housing compliance and consistent closing performance improvements.
Skills
- Market-rate, LIHTC, Section 8, and NOAH property management
- Mixed-income housing operations and compliance oversight
- Resident relations and customer service excellence
- Lease administration, enforcement, and lease compliance
- Leasing strategy and occupancy optimization
- Marketing strategy (ILS listings, social media, digital outreach)
- Open house coordination and execution
- Virtual tours and online leasing tools
- Income certification and recertification processes
- Fair Housing, HUD, and regulatory compliance
- Unit turns, move-ins, and move-out coordination
- Maintenance and vendor coordination
- Rent collection and delinquency management
- Property management systems (Yardi, OnSite, Fortress) Microsoft Office Suite
Timeline
Property Manager - (LIHTC & HUD Compliance)
Hayes Gibson
11.2025 - Current
Property Manager - (Mixed-Use Property)
Hayes Gibson
06.2024 - 11.2025
Assistant Site Manager – Tax Credit Property (LIHTC / Section 8 Experience)
Hayes Gibson
06.2023 - 06.2024
Leasing Consultant / Leasing Specialist – Bader (Market-Rate Property)
Steven Scott – Bader
10.2021 - 06.2023