Valerie Naranjo
San Antonio
Summary
Results-oriented professional with extensive experience in customer relationship management and team collaboration. Skilled in problem-solving and communication, consistently driving service improvements and addressing member inquiries to enhance satisfaction.
Overview
13
13
years of professional experience
2011
2011
years of post-secondary education
Work History
Member Specialist
Generations Federal Credit Union
San Antonio
08.2023 - Current
- Assisted members with account inquiries and transaction processing.
- Educated members about credit union services and product offerings.
- Collaborated with team members to enhance member service efficiency.
- Handled member complaints and resolved issues in a timely manner.
- Maintained accurate records of member interactions and transactions.
- Tracked inventory levels of supplies needed for daily operations.
- Greeted members upon arrival and provided them with assistance throughout their visit.
- Processed membership applications, renewals, payments and cancellations accurately and efficiently.
- Assisted members with account inquiries via phone or email correspondence.
- Assisted with training new staff members on procedures related to member services.
- Provided customer service to members, answered questions, and resolved issues in a timely manner.
Service Manager
Wells Fargo Bank, N.A.
San Antonio
02.2013 - 05.2023
- Managed customer service operations to enhance client satisfaction and loyalty.
- Trained staff on service protocols and compliance standards for optimal performance.
- Implemented strategies to streamline service processes and improve efficiency.
- Oversaw daily service transactions ensuring accuracy and adherence to policies.
- Resolved customer inquiries and issues through effective communication techniques.
- Monitored service quality metrics to identify areas for improvement and training needs.
- Resolved customer complaints in a timely manner.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Motivated and supported employees to maintain low turnover.
- Hired and trained service department staff to drive performance.
- Created employee work schedules to keep shifts properly staffed.
Education
Brackenridge High School
San Antonio, TxSkills
- Account management
- Transaction processing
- Customer relationship management
- Membership application processing
Timeline
Member Specialist
Generations Federal Credit Union
08.2023 - Current
Service Manager
Wells Fargo Bank, N.A.
02.2013 - 05.2023
Brackenridge High School