Valerie Villegas
Grand Prairie,TX
Summary
A proactive and detail-oriented professional, I excel in patient advocacy, demonstrated during my tenure at CerpassRx. Skilled in caseload management and leveraging technology to enhance efficiency, I adeptly address patient concerns, ensuring satisfaction and compliance with HIPAA. My approach fosters strong relationships, contributing to a notable improvement in patient experience metrics.
Overview
9
9
years of professional experience
Work History
Patient Advocate
CerpassRx
The Colony, TX
05.2023 - Current
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Make outbound calls and take incoming calls from members, providers and pharmacies.
- Managed patient complaints professionally and efficiently while maintaining strict adherence to HIPAA regulations.
- Educated patients on available resources such as Patient Assistance Programs, International Program or Copay Cards.
Pharmacy Technician
Option Care Home Infusion
Irving, TX
09.2021 - 10.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Pharmacy Technician
CVS Pharmacy
Grand Prairie, TX
08.2016 - 07.2021
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Counted, measured, and compounded medications following standard procedures.
- Collected co-payments or full payments from customers.
Medical Scribe
Methodist Dallas Medical Center
Dallas, TX
08.2018 - 01.2019
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
- Ensured compliance with HIPAA regulations by consistently maintaining patient confidentiality and protecting sensitive information during documentation processes.
- Reduced physician workload by taking on additional administrative tasks as needed, such as retrieving laboratory results and organizing patient files.
Cashier
Family Dollar
Grand Prairie, TX
09.2015 - 01.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Diploma -
Grand Prairie High School
Grand PrairieSkills
- Detail oriented
- Proactive problem-solving
- Organized nature
- Resource utilization
- Verbal and written communication
- Relationship building
- Caseload management
- Computer savvy
Timeline
Patient Advocate
CerpassRx
05.2023 - Current
Pharmacy Technician
Option Care Home Infusion
09.2021 - 10.2022
Medical Scribe
Methodist Dallas Medical Center
08.2018 - 01.2019
Pharmacy Technician
CVS Pharmacy
08.2016 - 07.2021
Cashier
Family Dollar
09.2015 - 01.2016
Diploma -
Grand Prairie High School