Valerie Wheeler
Anaheim,CA
Summary
I am always focused on making sure that every customer is served to the highest possible standards. I naturally enjoy networking with people and have much experience in overseeing the smooth running of a busy and fast paced work environment. I am now ready for new challenges and am currently seeking a suitable position with a reputable and exciting company.
Overview
7
7
years of professional experience
Work History
Hostess
Fogo De Chao Brazilian Steakhouse
Irvine , CA
03.2023 - Current
- Greets each guest and facilitates the guest experience by welcoming them in a friendly and professional manner
- Seats each guest at the appropriate tables.
- Organizes, stocks and cleans the front lobby during the shift
- Manages competing demands. Bids farewell to each guest
- Complete any beginning or closing shift duties.
Schedule Coordinator
Retina Consultants Of Fullerton
Fullerton , CA
09.2021 - Current
- Answering numerous of incoming calls responding to patients inquiries via phone, email, and chat.
- Resolve customer complaints and escalate issues to appropriate departments.
- Maintains call center database by entering and verifying information; updating contact log.
- Recognize, document, and alert the management team of trends in customer calls; Follow up customer calls where necessary.
- Analyzing, updating and validating workload data using personal computer applications. and platforms.
Cafeteria Attendant
UCI Hospital
Orange , CA
01.2017 - 09.2021
- Provided excellent customer service by addressing customer complaints promptly and courteously.
- Checked expiration dates on food products regularly during shifts to ensure quality control standards are met.
- Assisted in restocking supplies such as condiments, napkins, utensils on a daily basis.
- Prepared and served hot meals, salads, sandwiches, beverages, and other food items to customers in a timely manner.
- Maintained cleanliness of cafeteria area at all times including wiping down tables and counters as needed.
Customer Service Representative
Wine Country Gift Baskets
Fullerton , CA
09.2017 - 01.2020
- Answering high volume of incoming calls, taking customer orders for gift baskets
- Assist Call Center Representative with problems, questions and policies
- Excellent telephone manner to enhance relationship with customers
- Upsale gift baskets and other products
- Answered customer inquiries and provided accurate information regarding products and services.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
Associate of Arts - Medical Billing
Santiago Canyon College
Orange, CA08-2013
Associate of Arts - Medical Biling
American Career College
Anaheim, CA06-2007
High School Diploma -
Buena Park High School
Buena Park, CA06-1988
Skills
- Energetic
- Multi-task Oriented
- Computer Savvy (Microsoft Products and more)
- Bilingual
- Problem Solving
- Resourceful & Innovative
Timeline
Hostess
Fogo De Chao Brazilian Steakhouse
03.2023 - Current
Schedule Coordinator
Retina Consultants Of Fullerton
09.2021 - Current
Customer Service Representative
Wine Country Gift Baskets
09.2017 - 01.2020
Cafeteria Attendant
UCI Hospital
01.2017 - 09.2021
Associate of Arts - Medical Billing
Santiago Canyon College
Associate of Arts - Medical Biling
American Career College
High School Diploma -
Buena Park High School
Similar Profiles
Ricardo SuyoRicardo Suyo
Customer Service Representative at Fogo de Chao Brazilian SteakhouseCustomer Service Representative at Fogo de Chao Brazilian Steakhouse
Camila VidelaCamila Videla
Assistant General Manager at Chama Gaucha Brazilian SteakhouseAssistant General Manager at Chama Gaucha Brazilian Steakhouse
Madason Porter-GibsonMadason Porter-Gibson
Server Trainer at Fogo de Chão Brazilian SteakhouseServer Trainer at Fogo de Chão Brazilian Steakhouse