Valerie Wheeler
Anaheim,CA
Summary
I am always focused on making sure that every customer is served to the highest possible standards. I naturally enjoy networking with people and have much experience in overseeing the smooth running of a busy and fast paced work environment. I am now ready for new challenges and am currently seeking a suitable position with a reputable and exciting company.
Overview
7
7
years of professional experience
Work History
Hostess
Fogo De Chao Brazilian Steakhouse
Irvine, CA
03.2023 - Current
- Greets each guest and facilitates the guest experience by welcoming them in a friendly and professional manner
- Seats each guest at the appropriate tables.
- Organizes, stocks and cleans the front lobby during the shift
- Manages competing demands. Bids farewell to each guest
- Complete any beginning or closing shift duties.
Schedule Coordinator
Retina Consultants Of Fullerton
Fullerton, CA
09.2021 - Current
- Answering numerous of incoming calls responding to patients inquiries via phone, email, and chat.
- Resolve customer complaints and escalate issues to appropriate departments.
- Maintains call center database by entering and verifying information; updating contact log.
- Recognize, document, and alert the management team of trends in customer calls; Follow up customer calls where necessary.
- Analyzing, updating and validating workload data using personal computer applications. and platforms.
Cafeteria Attendant
UCI Hospital
Orange, CA
01.2017 - 09.2021
- Provided excellent customer service by addressing customer complaints promptly and courteously.
- Checked expiration dates on food products regularly during shifts to ensure quality control standards are met.
- Assisted in restocking supplies such as condiments, napkins, utensils on a daily basis.
- Prepared and served hot meals, salads, sandwiches, beverages, and other food items to customers in a timely manner.
- Maintained cleanliness of cafeteria area at all times including wiping down tables and counters as needed.
Customer Service Representative
Wine Country Gift Baskets
Fullerton, CA
09.2017 - 01.2020
- Answering high volume of incoming calls, taking customer orders for gift baskets
- Assist Call Center Representative with problems, questions and policies
- Excellent telephone manner to enhance relationship with customers
- Upsale gift baskets and other products
- Answered customer inquiries and provided accurate information regarding products and services.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
Associate of Arts - Medical Billing
Santiago Canyon College
Orange, CA08-2013
Associate of Arts - Medical Biling
American Career College
Anaheim, CA06-2007
High School Diploma -
Buena Park High School
Buena Park, CA06-1988
Skills
- Energetic
- Multi-task Oriented
- Computer Savvy (Microsoft Products and more)
- Bilingual
- Problem Solving
- Resourceful & Innovative
Timeline
Hostess
Fogo De Chao Brazilian Steakhouse
03.2023 - Current
Schedule Coordinator
Retina Consultants Of Fullerton
09.2021 - Current
Customer Service Representative
Wine Country Gift Baskets
09.2017 - 01.2020
Cafeteria Attendant
UCI Hospital
01.2017 - 09.2021
Associate of Arts - Medical Billing
Santiago Canyon College
Associate of Arts - Medical Biling
American Career College
High School Diploma -
Buena Park High School
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