Valerie White
Mineral,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Commercial Credit Card Specialist
Blue Ridge Bank, N. A
01.2022 - Current
- Improved underwriting efficiency by streamlining processes and implementing risk-based decision-making tools.
- Developed strong client relationships through consistent communication and attentive service.
- Oversaw daily operations of a busy office environment, ensuring tasks were completed efficiently and accurately.
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Developed and managed relationships with key clients and partners to drive growth.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
Customer Service Advocate
Blue Ridge Bank, N. A
08.2020 - 01.2022
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
- Streamlined communication channels for improved efficiency in handling customer concerns.
- Implemented new strategies to reduce average call handling time while maintaining high-quality service.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
Loan Processing Assistant
Virginia Community Bank
02.2016 - 12.2019
- Streamlined loan processing by efficiently organizing and verifying applicant documentation.
- Reduced processing time for loan applications through diligent management of workflow and task prioritization.
- Enhanced customer satisfaction with timely communication on the status of their loans, addressing concerns and answering queries.
- Collaborated with loan officers to ensure accurate completion of required forms and adherence to regulatory guidelines.
- Identified discrepancies in loan documents, resolving issues promptly to avoid delays in approval processes.
- Provided exceptional customer service by listening attentively to client needs, offering personalized solutions tailored to their circumstances.
Education
Bachelor Of Applied Arts And Science - Communication Studies
Old Dominion University
Norfolk, VA12.2013
Skills
- Data Interpretation
- Microsoft Excel proficiency
- Interpersonal abilities
- Teamwork orientation
- Financial statements expertise
- Portfolio Management
Timeline
Commercial Credit Card Specialist
Blue Ridge Bank, N. A
01.2022 - Current
Customer Service Advocate
Blue Ridge Bank, N. A
08.2020 - 01.2022
Loan Processing Assistant
Virginia Community Bank
02.2016 - 12.2019
Bachelor Of Applied Arts And Science - Communication Studies
Old Dominion University
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