Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

Valerie White

Forney,TX

Summary

Quality assurance professional with proven track record in software testing and quality control. Adept at identifying issues, implementing solutions, and streamlining workflows to enhance product reliability. Strong emphasis on teamwork, adaptability, and delivering consistent results. Skilled in test automation, bug tracking, and documentation, ensuring high standards in every project.

Overview

17
17
years of professional experience

Work History

QA Analyst/Tester Expert

Citigroup, Inc. - Global Consumer Marketing
12.2022 - 03.2025
  • Maintained quality assurance procedure documentation.
  • Maintained policy, procedures, work instructions and projects for quality and continuous improvement agendas.
  • Identified quality trends to investigate system flaws, process inefficiencies and training needs.
  • Monitored completed work and provided feedback to improve team member performance.
  • Recommended improvements to systems and procedures for increased productivity.
  • Identified training opportunities to drive increased levels of quality through various projects.
  • Collaborated with cross-functional teams to ensure seamless integration of new features and bug fixes.
  • Ensured compliance with industry standards by rigorously following established testing methodologies and best practices.
  • Streamlined QA processes for better efficiency, implementing standardized test cases across multiple projects.

Senior Independent Testing Specialist

Wells Fargo
01.2022 - 07.2022
  • Led and optimized ambitious testing cycles for complete programs and individual modules.
  • Authored test plans, cases and scripts that met or exceeded business requirements.
  • Supported walkthroughs, defect reviews and planning processes.
  • Tested functionality, performance and compliance of each product against design specifications to maintain strong development standards and high customer satisfaction.
  • Designed and updated test cases to complete consistent manual tests.
  • Created and maintained database of common and known testing defects.
  • Ensured seamless application integration through meticulous end-to-end system testing.
  • Collaborated with cross-functional teams to ensure high-quality products were delivered on time.
  • Contributed to higher customer satisfaction ratings by validating product functionality against requirements specifications.

Operational Risk Analyst

Certainty Home Loans
02.2021 - 02.2022
  • Developed and led risk assessment projects to assess compliance with regulatory requirements, industry standards and operating procedures.
  • Escalated identified risk issues, challenges and trends to senior management and delivered risk-related documents for audit and regulatory exams.
  • Collaborated with compliance and legal departments for overall updates and verified unified approach to risk management and mitigation.
  • Evaluated financial documentation such as credit reports, processing history and bank statements.
  • Monitored risk assessments and assessed validity using industry-specific methods.
  • Developed risk assessment matrices and templates to increase visibility of risks and facilitate decision making.
  • Offered consultation on re-engineering techniques to improve process performance and product quality.
  • Implemented and managed controls to comply with laws and regulations, agreements and SOPs.

Compliance Analyst

Treliant Risk Advisors (USAA)
12.2019 - 01.2021
  • Completed comprehensive reviews of Service members protected accounts including mortgages, consumer loans, & credit cards. (SCRA)
  • Performed special reviews to support management needs.
  • Completed in-depth reviews of audit reports, client actions and monitoring activities.
  • Adhered to deadlines in optimizing regulatory and operational performance.
  • Collaborated with cross-functional teams for the successful implementation of new compliance initiatives.
  • Monitored adherence to industry regulations, ensuring timely reporting of any discrepancies or violations.
  • Served as a subject matter expert on compliance matters, providing guidance and support to colleagues across various departments.

FHA UNDERWRITER QC

Newbold Advisors (Mr, Cooper)
11.2019 - 12.2020
  • Ensure compliance with federal and state regulations, rules and guidelines throughout various processes
  • Coordinate and communicate with compliance associates to ensure all documents and disclosures are in accordance with federal, state, local & agency rules & regulations
  • Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
  • Documented underwriting decisions and provided evidence of compliance with applicable regulations.

CONTRACT RECOVERY CLAIMS SPECIALIST

SolomonEdwardsGroup LLC (Mr. Cooper)
01.2018 - 11.2019
  • Research loan history & gather information for negotiations
  • Prepare claim packages for reimbursement
  • Gather supporting evidence on delays that occurred throughout the entire process
  • Review various systems for default & foreclosure mortgage related documents
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
  • Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
  • Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.

Senior Compliance Analyst

Treliant Risk Advisors (USAA)
01.2017 - 12.2017
  • Executed successful compliance monitoring and risk assessment programs.
  • Ensure compliance with federal and state regulations, rules, & guidelines throughout various processes
  • Escalate and report any deficiencies identified to brokers & management
  • Coordinate & communicate with compliance associates to ensure all documents & disclosures are in accordance with federal, state, local & agency rules & regulations
  • Serve as a liaison between Compliance brokers, & other support teams on identifying & addressing concerns as changes are made to policy and procedures new regulations are issued
  • Enhanced regulatory compliance by developing and implementing comprehensive policies and procedures.
  • Participated in the development of various risk management tools and resources designed to facilitate a more proactive approach to compliance monitoring and enforcement.
  • Provided expert guidance on complex compliance matters, assisting in the resolution of high-stakes issues.

Forensic Underwriter

Beal Bank
06.2016 - 12.2016
  • Guided and supported compliance teams engaged in mortgage and home equity, vehicle lending, credit cards and deposits monitoring.
  • Assisted clients to resolve deficiency in risk prevention, business controls and productivity.
  • Evaluated physical and digital records to determine potential risk and check compliance with guidelines.
  • Performed consistently with all quality objectives, including planning, control and optimization strategies.
  • Ensured thoroughness of investigations by utilizing various tools, databases, and resources for comprehensive background checks on loan applicants.
  • Collaborated closely with loss mitigation teams to develop strategies for minimizing potential losses due to fraudulent activity or incorrect underwriting decisions.
  • Collaborated with loan officers and processors, streamlining the approval process and reducing application turnaround time.

QA Analyst

Treliant Risk Advisors (USAA)
12.2014 - 05.2016
  • Maintained quality assurance procedure documentation.
  • Monitored completed work and provided feedback to improve team member performance.
  • Identified training opportunities to drive increased levels of quality through various projects.
  • Executed test scripts and recorded results.
  • Streamlined processes, increasing efficiency and consistency to support quality initiatives.
  • Identified opportunities for automation, implementing script-based tests to minimize manual effort and increase accuracy.
  • Supported timely project completion through efficient prioritization and execution of test tasks.
  • Managed defect reporting process, ensuring clear communication with stakeholders regarding issue status and resolution timelines.

Senior Compliance Analyst/AML Investigator

JP Morgan Chase
06.2012 - 05.2014
  • Completed in-depth reviews of audit reports, client actions and monitoring activities.
  • Helped to investigate fraud and identify risks in collaboration with risk management staff.
  • Collaborated with leadership to devise strategies to improve processes and risk controls as well as implement new systems and best practice guidelines.
  • Planned and executed compliance audits to check company policies, procedures and controls.
  • Adhered to deadlines in optimizing regulatory and operational performance.
  • Assisted in the development of risk-based AML policies, incorporating industry best practices to minimize exposure.
  • Collaborated with cross-functional teams to ensure consistent application of compliance standards across all business units.
  • Delivered thorough reports on completed investigations, presenting findings clearly and concisely for key stakeholders.

Mortgage Underwriter

JP Morgan Chase
04.2009 - 05.2012
  • Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
  • Reviewed credit histories from applicants and determined feasibility of granting requested loans.
  • Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
  • Assessed feasibility of loan approval by reviewing financial histories, available credit and current employment.
  • Approved or denied loans based on established criteria and underwriting guidelines.
  • Identified possible fraud risks through meticulous evaluation of application materials, protecting both lenders and homebuyers from potential losses.
  • Analyzed and verified applicant income, assets and credit history to support compliance with underwriting guidelines.

MORTGAGE NEGOTIATOR

Bank of America
02.2008 - 03.2009
  • Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
  • Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
  • Assessed feasibility of loan approval by reviewing financial histories, available credit and current employment.
  • Increased overall success rate of negotiations by consistently identifying key leverage points within each deal.
  • Managed high-pressure situations effectively, resulting in mutually beneficial agreements between parties.
  • Facilitated dispute resolution between parties when necessary, preserving valuable business relationships without compromising company interests.

Education

No Degree - Early Childhood Care And Education

Richland College
Dallas, TX

High School Diploma -

W.W. Samuell
Dallas, TX
05-1998

Skills

  • Risk analysis in credit
  • Data validation
  • Risk assessment
  • Knowledge of banking compliance
  • Loan processing documentation
  • Credit analysis expertise
  • Loan underwriting expertise
  • Comprehensive due diligence
  • Data analysis
  • Effective conflict resolution
  • Project coordination
  • Leadership development
  • Controls testing
  • RCSA
  • Test case design
  • User acceptance testing
  • Test documentation creation
  • Regression testing expertise

Education and Training

other

Timeline

QA Analyst/Tester Expert

Citigroup, Inc. - Global Consumer Marketing
12.2022 - 03.2025

Senior Independent Testing Specialist

Wells Fargo
01.2022 - 07.2022

Operational Risk Analyst

Certainty Home Loans
02.2021 - 02.2022

Compliance Analyst

Treliant Risk Advisors (USAA)
12.2019 - 01.2021

FHA UNDERWRITER QC

Newbold Advisors (Mr, Cooper)
11.2019 - 12.2020

CONTRACT RECOVERY CLAIMS SPECIALIST

SolomonEdwardsGroup LLC (Mr. Cooper)
01.2018 - 11.2019

Senior Compliance Analyst

Treliant Risk Advisors (USAA)
01.2017 - 12.2017

Forensic Underwriter

Beal Bank
06.2016 - 12.2016

QA Analyst

Treliant Risk Advisors (USAA)
12.2014 - 05.2016

Senior Compliance Analyst/AML Investigator

JP Morgan Chase
06.2012 - 05.2014

Mortgage Underwriter

JP Morgan Chase
04.2009 - 05.2012

MORTGAGE NEGOTIATOR

Bank of America
02.2008 - 03.2009

No Degree - Early Childhood Care And Education

Richland College

High School Diploma -

W.W. Samuell

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Valerie White